Workforce Analyst - Agawam, MA

The Customer Service Workforce Analyst is responsible for workforce management, performance analytics, and data insights that support efficient, data-driven customer service operations.Analyzes call volume, contact patterns, and workload trends to support staffing and scheduling ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · This role partners closely with supervisors and agents across multiple call centers to create, assign, a ...

Job summary · The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · High school diploma or equivalent required. · 12 years experience analyzing business metri ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · High school diploma or equivalent required. · 1-2 years experience analyzing business metrics or financi ...

The Workforce Management (WFM) Analyst supports the daily operations of the local Command Center by ensuring adequate agent coverage to meet established service level goals. · Proactively monitors agent availability and utilization reporting deficiencies to local contact center m ...

We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us. · Position Title: · SQL DBA/Developer · ...

The Configuration Management team will have the responsibility for administering the CMDB process within the organization, · Should administer, manage and carry out all aspects of the CMDB process. · ...

We believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. · ...

We are seeking a Service Delivery Manager to join our team. The ideal candidate will have experience in service delivery management and be well-versed in production support activities such as incident management and service request fulfillment. · Participate in all customer calls ...

The candidate may have the potential to become a direct employee of the End Client on November 1st, · depending on their job performance while on the temp assignment. · Candidates will need to have no less than minor HVAC, Electrical, Plumbing, · and Carpentry experience. This is ...

Job summary:Eagle Product Consultant having working experience in Investment Banking domain and Strong Techno-functional knowledge with experience in implementing EAGLE Suite of Products Components. · Good experience in leading cross-functional teams in the development, documenta ...

We are hiring an Informatica Developer for one of our clients. You will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and ...

As a Maintenance Technical Apprentice, you will develop on the job skills to maintain buildings, industrial systems, · and equipment on an ongoing basis by conducting routine preventive maintenance inspections, · diagnosing potential problems, and making repairs. · ...

As a Maintenance Technical Apprentice you will develop on the job skills to maintain buildings industrial systems and equipment by conducting routine preventive maintenance inspections diagnosing potential problems and making repairs. · Maintaining building · Escorting vendors · ...

Your Future as a BCBA Starts Here—And It's Looking Bright Join the largest female clinician-led ABA agency in the country and work with people who just get it At Autism Learning Partners, we're all about growing together, learning from each other, and actually making a difference ...

Your Future as a BCBA Starts Here—And It's Looking Bright. · Join the largest female clinician-led ABA agency in the country and work with people who just get it. At Autism Learning Partners, we're all about growing together, · learning from each other and actually making a diffe ...

Join the largest female clinician-led ABA agency in the country and work with people who just get it. · ...

The Massachusetts State Retirement Board (MSRB) administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain independent entities. The MSRB supports over 87,000 active members and 67,000 retirees. · We are committed to excellence in recruit ...