manager-patient care services, oroc - Baltimore, United States - Facility SINAI HOSPITAL

Description

Summary

POSITION SUMMARY: The Nurse Manager for Outpatient Rapid Observation Center (OROC) unit is responsible for ensuring that safe, age-appropriate patient care is provided during hours of unit operation. Functions as role model, advisor, resource, and leader for other members of the patient care team. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patients, staff, and visitors. Of equal importance is each employee's commitment to the value of teamwork in order to promote a unified and spirited workplace. Essential Functions: Clinical Management: Provides overall direction for and coordination of unit operations needs. Maintains basic nursing skills as required by specialty area. Demonstrates proficiency in clinical/ethical/legal aspects surrounding the provision of patient care. Develops and sets strategic target plans for unit outcomes and specific customer service goals. Displays an awareness of, performs all duties in accordance with, and supports the hospital's divisional and departmental mission and vision statements. Displays a commitment to the value of teamwork in order to promote a unified and spirited workplace. Promotes cooperative behaviors and effectively collaborates inter-departmentally with members of the health care team. Plans, conducts and documents departmental meeting focused on departmental and employee issues and provided information regarding organizational direction. Purposefully rounds on assigned patients at designated intervals addressing the following: toileting, pain, positioning, and other personal/environmental needs. Leadership/Resource Management: Ensures appropriate utilization of resources and skill mix to meet patients care needs on unit. Demonstrates competency in leadership. Ensures appropriate staff is scheduled to accommodate patients and departmental needs on a 24-hour basis. Serves as Chief Retention Officer to establish and maintain an effective health care team. Prioritizes unit activities based on available resources, management principles and Evidence Based Practices. Evaluates staff in a timely manner using reliable and objective performance management criteria to include chart documentation audits, PI monitoring, direct observation and peer evaluation. Performance Improvement: Establishes and maintains processes to evaluate to delivery of care in an ongoing manner. Works with multidisciplinary groups to design and implement a plan for unit process improvements. Has the ability to incorporate current standards of practice into performance improvement plans. Sets benchmarks or indicators and monitors compliance by evaluating patient outcomes, satisfaction levels and staffing effectiveness. Using Just Culture principles investigates adverse events, provides follow-up, takes appropriate corrective action, identifies trends and reports to Risk Management. Contributes to the development/revision of policy, procedures and practice standards that guide and support the delivery of patient care services. Involved in hospital wide committees. Fiscal Management: Manages and prepares operations/capital budget to provide needed resources (physical and fiscal) in accordance with patient needs, established care standards, and within guidelines. In collaboration with Patient Care Director or AVP of service line, develops realistic operational and capital budget based on financial projections and organizational priorities. Identifies and analyzes budget variances and other management information and formulates corrective action plans. Monitors productivity on a regular basis and provides appropriate levels of human resources to meet patient care needs. Educates staff about allocation and use of fiscal and physical resources and monitors performance against plan. Compliance: Ensures staff awareness of and compliance with patient safety, policy procedures and regulatory requirements. Ensures self and unit staff function within legal limitations and in accordance with applicable regulatory agencies and standards of practice. Communicates to staff the expectations for learning and implementing new or revised standards. Monitors staff compliance with all applicable standards. Develops and implements action plans to address area out of compliance. Professional Development: Maintains and supports an environment that promotes accountability for professional growth and development. Collaborates with relevant departments in the development of unit/division specific orientation content and staff developmental plans and assures completion of orientation processes. Participates in activities that meet own identified learning needs and professional goals. Promote structural empowerment by encouraging active participation in unit and hospital-based committees and councils. Assists staff in professional growth and development via advancement in the Clinical Ladder, specialty certification and/or pursuit of formal educational opportunities. Supports, promotes, coordinates and communicates staff development activities in collaboration with the Education Resource Center and/or the Advance Practice Nurse. Provides feedback to supervisor about peer performance by participating in the Peer Review Process. QUALIFICATIONS AND REQUIREMENTS:

Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field. 3-5 years of experience.

BSN from a CCNE accredited School of Nursing. In addition, a MSN, MS, MA, MHA or MBA is preferred. 5 years progressive nursing experience in specified field with preference for demonstrated progression in supervisory responsibilities.

Maryland Registered Nurse License (RN)

American Heart Association CPR Certification (BLS); Advanced Life Support (ACLS) per unit guidelines

National certification preferred within one year of hire