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- Players Club Lead
- Players Club Representative
- Management of Players Club operations during the Manager's absence.
- Administers the day-to-day operations of Players Club, providing support and direction to Players Club Leads and Representatives.
- Assists with the organization and implementation of players' parties, special events and promotions designed for high-stakes and premium players.
- Resolve daily guest issues, including following through on any unresolved guest inquiries or issues as needed.
- Ensures Team Members understand and follow policies and procedures of both the department and the casino, including casino handbooks, departmental policies and procedures.
- Assist the Player's Club Manager when needed.
- Responsible for any assigned projects or tasks by following through and completing them to ensure deadlines are met.
- Act as a resource on Snoqualmie Casino and Marketing department policies and procedures.
- Other duties as assigned.
- High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
- One (1) year of Lead experience in the Players Club or a similar environment
- Two (2) years of hospitality or customer service experience
- One (1) year Supervisory experience managing a team of five (5) or more
- Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
- Familiarity with Word and Excel programs
- Proven Office Management skills including strong proficiency in communication (oral and written), organization and time management
- Proven in-depth understanding of the programs used in performing the functions of the Players Club.
Players Club Supervisor - Snoqualmie, United States - Snoqualmie Casino
Description
Pay Rate: $57,062.08/yr minimum, Dependent on experienceShift: Swing - 12:00 PM - 10:00 PM including weekends
Position Type: Full-time, Exempt
PURPOSE
To effectively coordinate the day-to-day operations of the Players Club department. To assist the Player Club Manager with communication and coordination within all areas of Player Club, including Box Office operations, Sno Casino Express and other casino departments.
SUPERVISORY SCOPE
Education and Experience:
Salary Description
$57,062.08/yr minimum, DOE