Patient Services Representative - Bryn Mawr, PA

Job summary

Provide basic purpose or primary function of the job: The Patient Services Representative is responsible for greeting patients and families, collecting & entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services.

Responsibilities

• Provide welcoming, prompt and respectful customer service which includes scheduling appointments, inform of delays, address family complaints and escalate as necessary.
• Perform EPIC functions such as check in, check out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed.
• Answer phones promptly with minimal downtime between calls, accurately verifies and documents contact information and messages, provides appropriate information to callers as warranted. Communicates in a courteous, caring manner to all customers as needed. Check voicemails.

Job description