Technology Support Specialist - Delaware, United States - OHIONET

Description

**Technology Support Specialist**

Ohio Wesleyan University

Delaware, OH

Mid-Level

Full-Time

Purchase, install, manage, and maintain classroom equipment in collaboration with the Multimedia Technology Services Manager, Information Services and other campus partners

Test and troubleshoot issues with classroom technology which includes but is not limited to computers, projectors, microphones, clickers, adaptors, webcams, video recorders, speakers and cables

Checkout circulating classroom technology equipment via the librarys LMS, working in collaboration with the librarys cataloging and access services staff when necessary

Provide orientation and training for users borrowing equipment

Assist with the planning and design/redesign of classroom and event spaces

Set up and tear down equipment for temporary classroom and campus events

Record, stream, edit and archive select campus events

Assist w/ supervision of student employees

Coordinate and collaborate closely with the appropriate staff for Media Center room scheduling, develop training materials, and explore and test new technologies, especially equipment

Other duties as assigned

**Required Qualifications**

Experience providing technology support services

Basic knowledge of and experience troubleshooting Windows PCs and Apple computers

Experience with common instructional technology equipment

Understanding of core video signals and audio signal flows

Familiarity with professional audio equipment

Basic knowledge of video and audio editing software

Ability to perform routine equipment maintenance

Ability to work independently and collaboratively, and be highly reliable

Skilled at time management and handling multiple projects/issues concurrently

Ability to work with frequent interruptions

Demonstrated willingness to grow their knowledge and experience with new tools and methods

Excellent communication skills both written and oral

Ability to lift/carry 25 pounds.

**Desired Qualifications**

Knowledge of live streaming software and platforms, such as Wirecast, OBS, YouTube Live, Facebook Live, Google Meet, Zoom, etc.

Demonstrated ability to work with a diverse group of faculty, staff, and students

Supervisory experience

Training experience

Bachelors degree