Restaurant Supervisor- City Cruises New York - New York, NY, USA
2 days ago
Job description
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully.
This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.
Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
Assist with the recruitment and hiring of new restaurant staff as needed.
Perform other duties as assigned by management.
Other Duties and Responsibilities
Additional job duties as assigned.
Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.
Minimum of two (2) years guest service supervisory experience.
Strong leadership, communication, and interpersonal skills.
Certification in Health & Hygiene – SERV Safe
Certification in Alcohol Service – TIPS for managing onboard bars.
Excellent guest service skills and a passion for delivering exceptional dining experiences.
Proficiency in computer systems and software such as POS systems
Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.
Similar jobs
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premie ...
1 day ago
The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty and Ellis Island. · Accurately handle cash credit card and mobile payment options when handling ticket sales as required. · Sell and promote ticket ...
5 days ago
The Guest Services Agent provides guests with boat schedules and ensures proper line management at Battery Park, Liberty State Park, Liberty and Ellis Island. · ...
1 month ago
The successful Cleaner will carry out their tasks within the office building and primarily ensure a clean and safe office environment. · ...
4 days ago
The successful Cleaner will carry out their tasks within the office building and primarily ensure a clean and safe office environment. · Responsible for floor care, performing various surface tasks. · Responsible for removing trash in office areas and non-production employee loun ...
3 days ago
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand provides a high level of customer service to all guests.Monitor passenger & crewmember safety issues on the vessel. · Partic ...
4 days ago
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. · ...
3 days ago
The successful dishwasher efficiently cleans dishes and other wares to standard. · The Dishwasher will also contribute to general galley operations including receiving, storing and preparation of provisions. · Provide exceptional hospitality to coworkers and guests. · ...
3 days ago
Position Summary: The successful Cleaner will carry out their tasks within the office building and primarily ensure a clean and safe office environment. · The suc · Duties and Responsibilities: · • Responsible for floor care, performing various surface tasks, including vacuuming, ...
3 days ago
Position Summary: · The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance ...
3 days ago
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering ...
4 days ago
The successful · ...
4 days ago
The successful Bar supervisor will have skills in customer service, drink preparation, leadership, and communication. · Assists in managing the front-of-the-house staff. · Participates in conducting pre-cruise meetings and communicates to front-line staff all necessary informatio ...
3 days ago
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully to provide wonderful dining experiences to guests. · ...
4 days ago
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premie ...
3 days ago
The Cook I will be friendly and efficient while providing buffet maintenance and replenishment, running food from galley to appropriate areas, and assisting in the routine cleaning of galley and buffet areas. · We are looking for someone who is energetic and enthusiastic with at ...
3 days ago
Position Summary: The successful Bar supervisor will have skills in customer service, drink preparation, leadership, and communication. The bar supervisor assists in the day-to-day activities of the front-of-the-house in conjunction with the restaurant manager. · Duties and Respo ...
3 days ago
Position Summary: · The successful Cook I - will be friendly and efficient while providing buffet maintenance and replenishment, running food from galley to appropriate areas, and assisting in the routine cleaning of galley and buffet areas. · Duties and Responsibilities: · Prov ...
3 days ago
Welcome to our Statue Cruises Job Fair. We are looking for energetic guest-minded professionals in various categories including Captains, First Officers, Dock Attendants and more. · Captains: $56.92 / hour (Must show Merchant Mariner Credential) · First Officers: $40.49 / hour (M ...
4 weeks ago
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premie ...
3 days ago