Senior Manager of Install - Lancaster - Fast Signs

Description

Position Summary

The Installation Manager oversees the execution of product installations from start to finish. This role is responsible for managing the installation supervisor, installation crews, scheduling jobs, reviewing project specifications, and ensuring all work is completed safely, on time,under budget,  and to quality standards. The Installation Manager serves as the main point of contact between customers, sales, production, and installers—resolving issues in the field, tracking progress, and maintaining accurate documentation. They monitor company assets, inventory and materials, enforce company and safety policies, train and develop installation staff, and continuously improve processes to increase efficiency, reduce rework, and enhance customer satisfaction. Strong leadership, communication, troubleshooting, and organizational skills are essential resulting in the achievement of departmental and organizational goals.

Supervisory Responsibilities

• Hires and trains departmental team members.
• Oversees the daily workflow and schedules of the department to meet sales goals.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Leads an interdepartmental team to complete assigned projects on time, to specifications, and with accuracy and efficiency.
• Manages and mentors a team of installation supervisors and technicians, ensuring alignment with departmental and organizational goals and objectives.
• Foster a culture of collaboration, transparency, and innovation across departmental and functional teams.
• Monitor and report on project performance, identifying opportunities for optimization, continuous improvement, and risk mitigation.
• Develops and maintains Standard Operating Procedures (SOPs) to ensure consistency and quality.
• Oversees and holds team members accountable for individual KPIs and overall team performance.
• Collaborates closely with other company leaders and departments to resolve challenges and address concerns to meet and exceed customer expectations.
• Manages budgets, resource allocations, and capital assets.
• Serves as the primary operational point of contact for active installations—fielding calls and questions from installers, internal teams, and customers.
• Reviews project specifications, site conditions, and install drawings before work begins to confirm access, equipment needs, safety requirements, and feasibility.
• Troubleshoots jobsite issues and makes timely decisions to keep projects moving.
• Ensures accurate and timely completion of all field documentation.
• Communicates schedule changes, delays, and job status updates promptly to internal stakeholders and customers.
• Monitors jobs in progress to ensure work is performed according to scope, quality standards, and customer expectations.

Required Skills and Abilities

• Demonstrated management experience in leading an installation, service, or operations department.
• Proven ability to develop and implement initiatives that yield positive results.
• Strong organizational, time-management, and multitasking skills to balance multiple responsibilities, and meet deadlines.
• Analytical mindset with the ability to use information for strategic decision-making.
• Commitment to fostering a collaborative and accountable team culture.
• Ability to read technical drawings, documents, and contracts.
• Knowledge of sign installation is a plus. 

Education and Experience

• Bachelor's degree in Business Administration, Engineering, Construction Management, a related field or equivalent years of experience required .
• Minimum of 3 years proven management and customer service experience required.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers; handle or feel objects, tools, or controls.
• Must be able to lift and/or move up to 50lbs.
• Ability to be on job sites including but not limited to climbing ladders, extended walking, etc.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• May experience periods of high workload and tight deadlines.
• The noise level in the work environment is usually low to moderate.

Travel Requirements

• May require travel 20% - 30% of the time to client sites, project locations, and other business-related destinations.
• Travel may involve overnight stays. Must be willing and able to spend extended periods away from their primary work location.
• Responsible for making travel arrangements, ensuring compliance with travel policies, and managing travel-related expenses efficiently.

EEO Statement

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.