Field Service Engineer Planner - Peachtree Corners - Sidel

    Sidel
    Sidel Peachtree Corners

    6 days ago

    Description

    Job vacancies on
    United States
    Field Service Engineer Planner
    YOUR OPPORTUNITY
    Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
    YOUR MISSION

    • Follow up on their interventions,
    • Ensure an occupation rate according to KPI, manage vacations, time off and layover.
    • Responsible for FSE occupation at the assigned territory
    • Ensure technicians start the mission with all needed materials and documents for the work assigned
    • Ensure consolidation of workload and the planning of required resources for new equipment and service
    • Ensure the planning of Project Support/Global resources for complex deals and critical operations
    • When necessary align or reroute appropriate technicians to accommodate customer emergencies
    • Identify missing skill global to sustain operations according to the business plan
    • Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
    • Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
    • Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
    • If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
    • Own and drive the update of the on planning Sidel tools, such as FSM
    YOUR PROFILE
    • Strong command of English, with the ability to communicate clearly across technical and non-technical audiences.
    • Proven administrative skills, including documentation management, scheduling, and coordination of field activities.
    • Demonstrated leadership capabilities, with experience guiding teams, influencing stakeholders, and supporting cross-functional collaboration.
    • Highly organized, able to manage multiple priorities, maintain structure in fast-moving environments, and ensure timely execution of tasks.
    • Skilled in conflict management, with the ability to navigate challenging situations, resolve issues constructively, and maintain positive working relationships.
    • Experience preparing accurate reports, analyzing operational data, and presenting insights to support decision-making.
    • Strong drive for results, consistently meeting deadlines, following through on commitments, and pushing initiatives forward.
    • Confident decision-making skills, using sound judgment to evaluate options, anticipate risks, and choose effective solutions.

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