Customer Service Representative - Norfolk, United States - Insight Global

    Insight Global
    Insight Global Norfolk, United States

    1 month ago

    Insight Global background
    Accounting / Finance
    Description

    Title: Delivery Service Representative

    Location: Norfolk, Virgina

    Hours: 40 hrs a week - hybrid

    Duration: 6-month contract

    Required Skills & Experience:

    2 years of Customer Service Experience

    Experience in a fast-paced call center

    Experience with 40+ calls daily (both inbound and outbound)

    Nice to Have Skills & Experience:

    Banking and finance background

    Escalation background

    Previous case work

    Job Description:

    One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, Virgina (El Paso, TX). The service deliver rep will be the clients first point of contact. Additional responsibilities include inbound and outbound calls, resolving open cases, and following up with customers in a timely manner regarding their payments. They are looking for someone who is adaptable, empathetic, a good multitasker, and organized.