Customer Solutions Specialist - Phoenix

Job summary

The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers.

Responsibilities

• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
• Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
• Ensures that any issue is resolved quickly or gets escalated to the appropriate level.
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
• Identify opportunity to enhance year over year revenue growth and customer retention.
• Communicate the voice of the customer internally and externally through participation in day to day issues.
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
• Responsible to ensure compliance to our customer contractual obligations.
• Work safely following all health, safety and environmental rules and policies.

Minimum Requirements

• Bachelor degree or three years of related experience; or equivalent combination of education and experience.
• 3+ years experience in a global high technology regulated industry such as aerospace
• Sales, Business Development or Customer Management experience
• Six sigma or Lean manufacturing experience preferred

Skills

• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
• Proven ability to communicate conclusions based upon analysis and findings.
• Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements
• Must demonstrate an effective communication skill / style to present complex ideas in a compelling and comprehensive manner.
• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.

Job description