Jobs
>
Asheville

    Public Areas Attendant - Asheville, United States - Grand Bohemian Asheville

    Grand Bohemian Asheville
    Grand Bohemian Asheville Asheville, United States

    1 week ago

    Default job background
    Description

    Overview:

    AN INSPIRING CAREER AWAITS YOU

    The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

    We believe people want to be inspired

    Our Grand Performers Receive Many Benefits Including:

    • Marriott Employee Discounts Worldwide
    • Competitive Wage & Discretionary Bonus Program
    • Medical, Dental, Vision Insurance
    • Company-Sponsored Life Insurance
    • Short & Long-Term Disability Insurance
    • Pet Insurance
    • Tuition Reimbursement Program
    • 401(K) with Discretionary Company Matching Contributions
    • Employee Assistance Program
    Responsibilities:
    JOB SUMMARY

    The overall objective and purpose of the Telephone/PBX Operator position are to manage the telephone system in a friendly and proficient manner. The incumbent is responsible for answering and transferring calls, recording messages, and providing hospitable service. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

    CORE RESPONSIBILITIES

    Primary responsibilities and tasks include, but are not limited to the following:

    • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
    • Maintain the integrity of the guests privacy, including confidentiality of personal information and key control
    • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
    • Proficiently screen and transfer calls to the appropriate extension
    • Process and respond to wake-up calls according to the standard operating procedure
    • Record messages legibly and completely. Notify guests of messages.
    • Run daily reports and contingency lists.
    • Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions
    • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
    • Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
    • Solve problems proficiently
    • Maintain a neat and organized work area
    • Maintain the integrity of Company proprietary information and protect Company assets
    • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
    • Maintain complete knowledge and comply with company policies and procedures
    • Maintain neat, clean, and professional appearance according to standards
    • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
    • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
    • Develop and maintain a positive working relationship and support the team to achieve our goals
    • Attend required training and meetings
    • All other duties as assigned, planned or un-planned
    Qualifications:
    KNOWLEDGE, SKILLS, AND ABILITIES

    To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

    • Ability to perform all tasks at the PBX location and proficiently use job-related software, property management systems, and office equipment
    • Ability to remain calm in various situations, use sound judgment and effectively solve problems
    • Ability to read and interpret documents such as safety rules and procedural manuals
    • Strong written, verbal, and interpersonal skills
    • Comprehensive knowledge of office equipment and property management systems
    MINIMUM QUALIFICATIONS
    • Bachelors degree in Business or related training equivalent - required
    • 1+ year of relevant work experience in similar scope and title required
    • Experience within luxury brand/markets - required
    • Student or graduate of hotel management preferred
    WORK ENVIRONMENT

    The work environment/conditions described herein are representative of those that an incumbent may experience.

    • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
    • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism &
    • collaboration.
    • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
    PHYSICAL DEMANDS

    The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

    • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and sit up to 8 hours on a daily basis.
    • Push, pull, and lift up to 10 lbs.
    • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

    The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Earth Fare, Inc

    Public Area Attendant

    1 week ago

    Earth Fare, Inc Asheville, United States

    Public Area Attendants are responsible for keeping all lobbies and public facilities in a neat and clean condition, representing the hotel to all guests, assisting with guest needs, and completing all daily duties and assigned projects utilizing the principles, policies and stand ...

  • Earth Fare, Inc.

    Public Area Attendant

    1 week ago

    Earth Fare, Inc. Asheville, United States

    Job Details. Job Location Crowne Plaza - Asheville, NC - Position Type Full-Time/ Part-Time. Job Category Hospitality - Hotel Public Area Attendants are responsible for keeping all lobbies and public facilities in a neat and clean condition, represen Attendant, Grocery, Cleaning, ...

  • Earth Fare

    Public Area Attendant

    1 week ago

    Earth Fare Asheville, United States

    Job Details · Job Location · Crowne Plaza - Asheville, NC · Position Type · Full-Time/Part-Time · Job Category · Hospitality - Hotel · Public Area Attendants are responsible for keeping all lobbies and public facilities in a neat and clean condition, representing the hotel ...

  • Aimbridge Hospitality

    Public Area Attendant

    5 days ago

    Aimbridge Hospitality Asheville, United States

    Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up an ...

  • The Kessler Enterprise, Inc.

    Public Areas Attendant

    1 week ago

    The Kessler Enterprise, Inc. Asheville, United States

    AN INSPIRING CAREER AWAITS YOUThe Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of inspiring places, intui ...

  • The Indigo Road Hospitality Group

    Public Area Attendant

    1 week ago

    The Indigo Road Hospitality Group Asheville, United States

    AT INDIGO ROAD... · Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings acros ...

  • Aimbridge Hospitality

    Public Area Attendant

    1 week ago

    Aimbridge Hospitality Asheville, United States

    Job Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...

  • Hotel Indigo Asheville

    Public Area Attendant

    1 week ago

    Hotel Indigo Asheville Asheville, United States

    Job Summary: · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...

  • Aimbridge Hospitality

    Public Area Attendant

    5 days ago

    Aimbridge Hospitality Asheville, United States

    Job Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...

  • Aimbridge Hospitality

    Public Area Attendant

    1 week ago

    Aimbridge Hospitality Asheville, United States

    Job Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...

  • Aimbridge Hospitality

    Public Area Attendant

    1 week ago

    Aimbridge Hospitality Asheville, United States

    Job Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...

  • IR Management LLC

    Public Area Attendant

    9 hours ago

    IR Management LLC Asheville, United States

    Job Description · Job DescriptionDescription:AT INDIGO ROAD... · Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition ...

  • The Biltmore Company

    Inn Public Area Attendant

    1 week ago

    The Biltmore Company Asheville, United States

    Clean public areas in accordance to departmental standards, maintaining exceptional level of detail. Proper use of all chemicals, tools and equipment Properly clean floors by dusting, mopping, remove stains, and vacuuming. Clean windows, mirrors and Attendant, Hotel ...

  • The Biltmore Company

    Inn Public Area Attendant

    1 week ago

    The Biltmore Company Asheville, United States Full time

    ** Inn Public Area Attendant - Full Time** · **Job Category****:** Lodging **Requisition Number****:** INNPU007929 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $15/hour and is based on the level of qualifications and ...

  • Biltmore

    Inn Public Area Attendant

    1 week ago

    Biltmore Asheville, United States

    Job Description · The starting pay range for this position begins at $16/hour and is based on the level of qualifications and relevant experience above the minimum requirements. · Flex: A position working an average of 20-29 hours per week (between hours/year). · The Public Ar ...

  • The Biltmore Company

    Inn Public Area Attendant

    1 week ago

    The Biltmore Company Asheville, United States

    ** Inn Public Area Attendant - Flex** · **Job Category****:** Lodging **Requisition Number****:** INNPU007932 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $15/hour and is based on the level of qualifications and rele ...

  • Omni Hotels & Resorts

    Public Area Attendant PM

    5 days ago

    Omni Hotels & Resorts Asheville, United States

    This position ensures that assigned public space and the garages are kept fully stocked and clean. This position performs its duties while maintaining Omni standards and exceeding our guest expectations. Responsibilities Maintain garages, reporting m Attendant, Housekeeping Manag ...

  • Omni Hotels

    public area attendant pm

    1 week ago

    Omni Hotels Asheville, NC, United States

    Location · Grove Park Inn · The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping vi ...

  • Omni Hotels

    Public Area Attendant PM

    1 week ago

    Omni Hotels Asheville, United States

    Location: · Grove Park Inn · The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping ...

  • Embassy Suites Asheville

    Public Area Attendant, Full-Time

    1 week ago

    Embassy Suites Asheville Asheville, United States Full time

    Job Description · Job DescriptionAbout Us: · Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown As a team member of this new hotel, you will have the extraordinary opportunity to shape the gue ...