Customer Experience Specialist - Dallas - Joon Loloi

    Joon Loloi
    Joon Loloi Dallas

    3 days ago

    Description

    Job Description

    Joon Loloi seeks an experienced Customer Experience Specialist with exceptional communication skills to handle inbound calls, provide customer support via phone/email/chat, and resolve inquiries in a fast-paced environment.

    • Key Responsibilities:
    • Handle incoming calls: address queries/concerns/requests promptly accurately offer personalized solutions meet specific needs outbound calls follow up on customer inquiries conduct surveys confirm appointments inform customers new products services product knowledge acquire in-depth company's products services processes effectively assist customers address inquiries data entry document customer interactions/inquiries/feedback maintain detailed records future reference/follow-up problem resolution identify/resolve issues ensure concerns addressed timely satisfactory manner upselling cross-selling opportunities identified enhance overall experience contribute revenue growth team collaboration work collaboratively departments smooth operations escalate complex issues necessary participate ongoing training skill development adherence policies comply guidelines call center protocols established processes maintain high-quality service delivery uphold organization reputation performance metrics achieve individual/team goals including handling metrics satisfaction scores sales targets applicable

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