Head of Branch Banking - New York, United States - Royal Business Bank

Description

JOB SUMMARY

The Head of Branch Banking will report to the EVP, Chief Administrative Officer of the bank. This position will be responsible for leading and managing RBB's east coast branches including: 8 branches in New York, 2 in Illinois, and 1 branch in New Jersey. The primary objective of the position will be to increase deposit production in the East Coast branches of the bank. Secondary objectives include increasing fee income and loan production for the bank.

This position is responsible for the effective performance of full service branches within his or her assigned region, including sales/business development, deposit growth, operations, customer service, training, security and safety in accordance with the bank's objectives. He or she will promote a sales and performance culture through coaching, in person training, and staff motivation. This position leads by achieving individual, branch, and regional and bank-wide goals through new business development, referrals, and retention of existing client relationships.

DUTIES

• Create a culture of accountability and support to grow deposits, resolve problems and issues, and improve branch performance
• Coach, mentor, and support Branch Managers; help them become more successful producers and leaders
• Satisfy responsibilities of the Branch Manager position, if assigned to a specific branch location, in tandem with all Regional Manager responsibilities
• Collaborate with other branch leadership to understand trends, complete initiatives, and maintain consistency and uniformity of bank wide best practices to ensure company success
• Maintain proactive and effective relationships with branch managers and staff through in branch visits, phone calls, messaging and email communication
• Recognize and reward desired behaviors, attitudes and results that contribute to overall company success
• Establish and maintain on-going recruiting relationships resulting in the hire and long term retention of skilled employee candidates
• Oversee branch budgeting process
• Effectively complete assigned performance evaluations and support branch leadership in this activity
• Work with marketing, operations and other departments to assess, create and develop new products, procedures or efficiencies
• Respond effectively to customer complaints, concerns, and suggestions
• Support other region's branches as needed
• Ensure Bank representation at community or city events
• Perform other duties as assigned by the Executive Team
• The salary would be depending on experience

QUALIFICATIONS

Education: Bachelor's degree preferred

Experience:

• 5 years of experience in banking/financial services with a minimum of 2 years in a retail banking role highly preferred
• Experience in sales, business development, and customer service highly preferred
• Understanding of retail and commercial banking deposit products and services
• Chinese speaking will be preferred

Skills/Abilities:

• Ability to effectively communicate orally and in writing with customers of all levels
• Works well with internal bank resources including: loan officers, relationship managers, compliance staff and operations teams
• Strong presentation, analytical and organizational skills
• Proficient in Microsoft Office products

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website . Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.