IT Support Analyst - Lake Mary, United States - TTI of USA
3 weeks ago
Description
Technical Operations Specialist EagleACCESSThe Eagle ACCESS Operations team is seeking an exceptional Technical Operations Analyst who is willing to grow his or her skill set to ensure the fast fulfillment of requests and resolution of incidents in a fast-paced, high volume, highly available and high growth environment.
This person will need to understand high level business operational workflows, as well as, route and follow up on client work requests.
The Technical Operations Analyst will be responsible for monitoring ticket flows in our ServiceNow ticketing system as well as monitoring a central mailbox for client requests and escalations.
This resource will be working with our internal team as well as with external clients.Responsibilities:
First point of contact for all initial email and ticket based requests Ability to quickly assign work to appropriate teams Capable of acting as an intermediary between Eagle's Clients and technical teams in order to schedule work requests.
Shift-based work will require working on a regular rotation Required to interact with business users and technical users both internally and externally.
Additional:
Hybrid: 2 days onsite required weekly in Lake Mary, FL
Rate Range:
$15-20/hr. W2.#J-18808-Ljbffr