Service Writer - Tupelo, United States - Great American RV Superstores

Description

Great American RV SuperStores is looking for a dynamic and customer service minded individual to join our stellar team of service writers The ideal candidate will have a positive attitude and genuinely care about customer service with a high level of commitment.

About Great American RV SuperStores: Founded in 1984 in Hammond Louisiana, Great American RV SuperStores has grown into an industry leader in RV sales and service. An awardee of RV Business Top 50 Dealers award in 2015, 2017, 2019, 2021, 2022, and 2023, Great American RV SuperStores has become the dealership of choice in each community it operates in.

What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Great American RV SuperStores is "commitment." Our team members believe in the Great American RV 10 Commitments: We will do the right thing, we will care, we will achieve, we will not fail, we will use our best judgement, we will be a gracious host, we will inspire, we will demand excellence, we will be held accountable for our actions, and we will challenge the system. While we are one of the best RV Dealers in the country, these commitments ensure that we keep improving, not just for our customers, but for our team members. If you're looking for an opportunity to grow, gain an education and build a career at one of the nation's leaders in one of the nation's leading industries, we're ready to welcome you to our team

A Day in the Life as a Service Writer with Us: Empathy is key for this role. You will be developing relationships with customers through successful management of product or service delivery. Your communication skills need to be clear, concise, and consistent as you will be a liaison between the customer and their dream RV You will also need to collaborate with the parts department and technicians to obtain service and repairs needs/timeline to convey to the customer and ensure that the warranty department has all of the information needed to submit proper information to the manufacturers. Ultimately, you are quality control and the best point of contact a customer can have Great American RV provides you with all the equipment you may need. We also provide you with paid time off, a 401K, health insurance, dental and vision.

Qualifications to be a Service Writer:

• High School Diploma or GED.
• 1-2 years' service writing in the automotive or RV industry preferred, but not required.
• Able to navigate a computer, internet and email.
• Excellent personal and interpersonal communication skills required.
• Must present a professional demeanor, punctuality and able to work weekends and holidays, if needed.
• Must be able to function in a fast-paced environment.