Assistant Executive Housekeeper Linen - Las Vegas, United States - MGM Resorts International

Description

JOIN THE SHOW Aria Resort & Casino is currently seeking an Executive Housekeeper to oversee all operations during the overnight shift. As a key leader, you will be responsible for managing the linen team and ensuring the completion of the ProHost system, guaranteeing that all 750 Guest Room Attendant carts are pre-loaded before the morning shift begins.

We are in search of an individual with exceptional leadership qualities, sound judgment, and superior decision-making and problem-solving skills. The ideal candidate will possess excellent knowledge and understanding of OSHA regulations, chemicals, formulas, fabric equipment, and production processes.

WHAT WILL Y OU DO?

• Manage assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Manages Human Resources responsibilities for Housekeeping to include:
• creating a work environment that creates teamwork
• performance feedback
• recognition
• mutual respect and employee satisfaction
• quality hiring that encompass the company's diversity commitment
• training
• disciplinary action
• succession planning processes
• adherence to the company's status quo third party representation philosophy
• compliance with company policies, legal requirements, and collective bargaining agreements
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.

WHAT WILL YOU NEED?

• Bachelor's degree in a related field, or equivalent experience
• Two (2) years of relevant experience
• Work varied shifts, to include weekends and holidays.

WHAT WILL MAKE YOU STAND OUT?

• One-year supervisory experience in a Union (bargaining unit) property, desirable.
• Supervisory experience in a major hotel/resort complex, preferred.
• Experience in linen management in a large resort setting.