Customer Services Specialist - Troy, MI
2 weeks ago

Job summary
This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigateand resolve service failures. Improve the customer experience by identifying root causes,
trends
and recommend resolutions for service recovery
and retention;
(4) Educate internal
and external customers
and prospective members to promote HAP as the health care coverage of choice.
Job description
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