Customer Services Specialist - Troy, MI

Only for registered members Troy, MI, United States

2 weeks ago

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Job summary

This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate
and resolve service failures. Improve the customer experience by identifying root causes,
trends
and recommend resolutions for service recovery
and retention;

(4) Educate internal
and external customers
and prospective members to promote HAP as the health care coverage of choice.


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