IT Operations Center Engineer - Atlanta, United States - Norfolk Southern

Description

IT Operations Center Engineer (NOC, Windows, Linux) 3rd Shift NightsApply now Date:Apr 19, 2024Location:Atlanta, GA, US, 30308Company:Norfolk Southern Corp.
Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, youll join a collaborative team where there are opportunities for growth across the organization.

We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job DescriptionNorfolk Southern Corporation is currently seeking a second-level IT Operations Support Engineer within a dynamic 24x7 operation center, necessitating candidates to have flexibility for 3rd shift hours.

Join a team that oversees the management and administration across a diverse technical landscape, including Linux, AIX, Database, Mainframe, SAN, Web Services/OES, and Wintel environments.

This is an opportunity to bring your technical proficiency and display your communication and technical skills directly to IT Directors and IT AVP's audiences.

Offering significant visibility and the chance for impactful contributions within the organization.

There are many opportunities for professional growth, learning and developing your cross-platform skills in a diverse technological ecosystem at Norfolk Southern.

Responsibilities Provide level 2 support for the Mainframe, Linux, AIX, Database, SAN, Web Services, and Wintel environments.

Serve as a liaison to the Open Enterprise Systems/Linux Team in a complex, mission critical computing environment, supporting primarily Red Hat Linux and some Solaris.

Monitor Critical Tasks, set MQ Triggers, manage Job Requests, and perform administrative tasks for the Linux, AIX, Mainframe, SAN, Web Services, and Wintel areas.

Troubleshoot procedures for hardware and software problems.

Utilize an Interaction/Incident management tool to open tickets, track open tickets, escalate end user problems, and ensure resolution and closure.

Be a central point of contact for all infrastructure areas including Linux, AIX, Mainframe, SAN, Web Services, and Wintel environments.

Interact with various internal support groups to create troubleshooting/administration/escalation/dispatch documentation. Provide customers with basic analysis, diagnostics, and resolution, taking corrective action to achieve maximum customer productivity. Troubleshoot and resolve complex problems reported to the Operations Center. Analyze the impact of problems and escalate appropriately. Interface with internal and external support specialists for problem determination and resolution. Handle problem management in ServiceNow platform for running reports and building dashboards. Triage problems, document, troubleshoot, resolve and/or dispatch problems as needed. Utilize verbal and written communication skills for clear and effective interaction with team members and stakeholders. Able to work independently with minimal supervision and as part of a team. Handle stressful situations and maintain composure under pressure.
Skills Required 2+ years of IT operations support experience in Linux and Windows. Able to work 2nd and 3rd Shift hours in a 7x24x365 operation. Experience with facilitating IT support bridge calls and leading meetings. Experience using ITSM ticketing systems such as ServiceNow or Remedy.
Skills Preferred Bachelors degree in computer science, Computer Information Systems, Business, Management, Information Systems or Engineering. AIX, Mainframe, SAN, Web Services, and/or Wintel experience. Experience in the railroad or transportation industry.


Work ConditionsEnvironment:
Office Remote, ideal candidate must be based within 60 miles Atlanta

Shift Work:
Yes, 3rd Shift, Nights

On-Call:
Yes

Weekend Work:
Yes.

Company OverviewSince 1827, Norfolk Southern Corporation (NYSE:
NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network.

Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail.

Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America.

Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the countrys population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes.

Learn more by visiting .At Norfolk Southern, we believe in celebrating our individuality.

By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion.

We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity.

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