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District Manager - Hooksett, United States - Illinois Tool Works
Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions.
Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.
This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable).
Our District Managers ensue the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Minimum Requirements:
High school diploma or GED with a minimum of 7years of relevant experience
Sales Strategy and Customer Development
Experience managing a Profit & Loss statement, cost control, inventory managementcustomer facing metric management
Experience dealing directly with customers
Supervisory / direct staff management
Demonstrated project management skills
Strong communication skills; verbal and written
Preferred education and experience:
5-7 Years of relevant experience with a Bachelor's Degree; AND previous Management experience
Knowledge of an Annual Operating Plan/Long Range Plan
Service labor product knowledge for commercial food equipment
Mechanical aptitude
Physical Requirements :
Office and field environment
Up to 50% travel
May be exposed to noise, heat, cold, slippery, wet conditions
May be required to sit/stand/walk
May be required to lift up to 75lbs
May be required to climb a 10ft ladder
Driving company vehicles for extended periods of time
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