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Oak Brook

    Senior Manager, Collections - Oak Brook, United States - Hub Group

    Hub Group
    Hub Group Oak Brook, United States

    1 month ago

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    Description
    Job Description

    Major Responsibilities:
    • Responsible for the direct management of part of the collection team, including performance reviews, training/mentoring and maintaining a positive work environment.
    • Ability to mentor collectors and assist when accounts need to be escalated
    • Able to maintain a small portfolio while also managing staff
    • Review collection efforts to ensure use of proper and timely collection techniques when making demands for payment, including use of phone and email
    • Maintain customer receivable accounts within Company guidelines.
    • Collections per contract and invoice terms.
    • Work to improve processes for proper invoicing and reduction of errors.
    • Analyze, reconcile and report on customer activity.
    • Manage files, records, transactions and other office procedures.
    • Review individual and/or commercial customer files to identify and select delinquent accounts for collection.
    • Reconcile customer statements/billings and work with Hub sales representatives to improve collections and customer knowledge of credit, billing and collection policy.
    • Minimize bad debt risk and maximize accounts receivable collections.
    • Inform credit team when customer is not adhering to payment terms and may be a credit risk moving forward
    • Duties, responsibilities and activities may be assigned or changed from time to time.
    Minimum Qualifications:
    • Bachelor's degree in Finance, Accounting, or related field.
    • Five years' experience in Commercial Collections, three+ years' experience managing a Collections team of at least 5 members.
    • Strong knowledge of compliance regulations and risk management framework.
    • Strong communication, interpersonal and leadership skills.
    • Proficient with Microsoft Office, including Intermediate Excel skills
    • Ability to maintain confidentiality and trust around sensitive compliance issues.

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