Intake Coordinator - Alton - Mercy

    Mercy
    Mercy Alton

    20 hours ago

    $48,000 - $72,000 (USD) per year *
    Description
    This job involves assisting with the home health and hospice intake, screening, and evaluation process.

    Acts as a liaison between Mercy at Home and Mercy Health Center by interacting and developing relationships that promote the continuum of care.

    Screens patients for the appropriateness of home health or hospice care. Educates patients/families, physicians, and coworkers on the rules and regulations of home health and hospice. Facilitates with finding other home health agencies if the patient does not qualify for Mercy - Home Health. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

    Intake Coordinator - Registered Nurse (Home Care or Hospice)

    Mercy Riverport Specialty Pharmacy

    Schedule:
    Full‑time, 40 hours/week (Monday-Friday)

    The Intake Coordinator RN supports the home health and hospice intake, screening, and evaluation process.

    This role serves as a key liaison between Mercy at Home and Mercy Health Center, building relationships that strengthen the continuum of care.

    The RN screens patients for the appropriateness of home health or hospice services, educates families and clinical partners on eligibility requirements, and helps connect patients to alternative agencies when Mercy is not the appropriate provider.

    Care Coordination & Patient Screening


    • Screen patients for home health or hospice eligibility upon receipt of physician orders.
    • Provide patients with the "right of choice" list to support informed decisions regarding home care agencies.
    • Communicate with care management, social services, and discharge planning teams to ensure a smooth transition of care.
    • Obtain home health admission orders from attending physicians.
    • Share anticipated DME and clinical needs with the Intake Coordinator prior to admission.
    • Collaborate with Care Management regarding patient level of care and home health/hospice appropriateness.
    • Assist in locating alternate home health agencies when Mercy cannot accept a patient or when criteria are not met (e.g., Educate referral sources—including care management and physicians—on home health and hospice admission requirements.
    Assist office staff with arranging DME and required medical equipment.

    • Maintain clear, professional communication to ensure patient care needs are met.
    • Participate in discharge planning meetings to support continuity of care.
    • Foster a positive communication environment with patients, families, and colleagues.
    • Preserve confidentiality of patient health information per HIPAA and Mercy policies.
    • Physician Order Management
    • Communicate with physicians to obtain complete or clarifying orders.
    • Educate physicians on home health and hospice admission criteria when needed.
    • Transmit physician orders accurately to Mercy at Home staff through appropriate technology platforms.
    Information Systems & Documentation


    • Utilize ECIN software effectively for referral management.
    • Maintain working knowledge of all MHC and MAH software systems.
    • Cross‑train to support office staff as needed.
    • Contribute to department growth through participation in committees, task forces, and special projects.
    • Serve as a role model and preceptor for new staff, students, or visitors.
    • Clinical Nursing Responsibilities
    • Maintain an active RN license and provide renewal documentation to HR.
    • Demonstrate professional conduct consistent with nursing standards of practice.
    • Demonstrate knowledge of the needs and behaviors of patients across age groups: neonatal, pediatric, adult, and geriatric.
    • Complete required documentation according to home health policies and timelines.
    • Registered Nurse (RN) in the state of practice
    • Experience: Clinical experience in a healthcare or hospice setting
    • Proficiency with Microsoft Office applications (especially Word and Excel)
    • Exceptional communication and customer service skills
    • Experience in home care or hospice
    • From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
    At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. See Mercy Terms & Conditions at

    and Privacy Policy at

    and SonicJobs Privacy Policy at

    and Terms of Use
    * This salary range is an estimation made by beBee
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