Customer Service Representative - Glenmont, United States - Innovative Building Products

Description

** Customer Service Representative**

Company: Innovative Surface Solutions Location: Glenmont, NY Type: Full-time Description:

**ISS, a leader in the industry, is currently looking for a Full time Customer Service Representative.**

**About our Company:**

Innovative Surface Solutions specializes in effective, environmentally safer solutions for road safety and maintenance, industrial applications and agriculture. For more than 30 years the company has introduced fresh thinking, innovative technology and new processes to enhance its products and ensure its customers have access to the most effective solutions. The companys supply and service is built around having the largest liquid distribution network in the US northeast and eastern Canada.

The company operates a major terminal on a 53 acre property along the Hudson near Albany, NY with a liquid storage capacity of 38 million gallons and a 30,000 square foot warehouse for dry storage. The property boasts a deep water dock capable of handling ocean vessels year round and has a rail siding with capacity for 7 cars.

**Reporting to the Director of Sales US this position is responsible for supporting the many sales functions of the company. Manages all order entry for the US office and assists the territory managers in building their business within their areas by supplying outbound calling, customer research, supplying sales reports and assisting in supporting documentation. The CSR is an integral part of supporting the Territory managers and the Sales management in all aspects of client acquisition, customer service, and issue resolutions.**

**Responsibilities:**

Receive orders by email, phone, fax, and mail and process in timely manner;

Track all open Purchase Orders and communicate with Territory Managers when they are depleted

;Enter the majority of orders into the ERP order system and verifies open orders in ERP -, contacts customers, and communicates order cancellation to billing and logistics staff

Work with Credit Department on customer issues ( i.e. order release from exceptions, billing inquires, and special requests)

Work to maximize the orders through up selling on volume or value products where possible;

Coordinate on-boarding of new customers and required documentation;

Provide sales and service support for our customers and Territory Managers and Territory Account Representatives

Support TMs with CRM system management and updating and be the resident expert

Respond to inquiries regarding pricing, products, delivery, outreach programs and customer service opportunities;

Participate in all sales team activities including meetings, functions, and events

Assist in creation of Social media content and responsible for timely and accurate postings

Member of the terminal Safety team as Sales liaison

Other administrative duties as required.

**Education & Experience:**

Post-secondary education and/or related business experience

3-5 years previous CSR experience preferred

Previous experience working in Sales preferably in customer service or sales marketing.

Intermediate level Microsoft Office (especially Excel)

Consultative selling approach

CRM Experience preferred.

**We offer the successful candidate a competitive salary, benefits package and the chance to be part of a strong team environment in a growing company. Best fit for this role is someone who likes to learn new things, has a can-do attitude, and is dedicated to customer relationships.**

We appreciate your interest, and advise that only those selected for an interview will be contacted.

Customer Service Representative

Innovative Surface Solutions

Glenmont, NY