Help Desk Technician - Itasca, United States - Beacon Hill

Description

My Retail client is actively seeking Help Desk Technicians to support their office move.

This will be onsite 5 days per week

Responsibilities

• Deployment of new and replacement systems using imaging processes.
• Completion of post-imaging tasks per outlined procedures.
• Provide hardware support for laptops, monitors, keyboards/mouse, headsets, and mobile devices.
• Completion of service desk tickets for hardware issues.
• Conference room setup and support.
• Adding users/resetting passwords.
• Adding printers to workstations.
• Unlock accounts/resetting passwords.
• Inventory maintenance for hardware deployment and replacements.
• Assist with hardware movement and cleanup.

Qualifications

• Microsoft Online components including Office 365 and OneDrive.
• Hands-on experience and technical knowledge of desktops, laptops, printers, and mobile computing devices (Android and IOS smartphones, tablets, etc.).
• Windows 10 environment experience.
• Systems using imaging tools.
• Conduct research into PC hardware and software issues.
• Customer service skills required.
• Resolve, and maintain conference room audio/visual connections.
• Network knowledge to troubleshoot hardware connectivity issues.
• Ability to lift 50 lbs.