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  • Automotive Service Advisor - Cumming - Christian Brothers Automotive

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    Description

    Job Title: Automotive Service Advisor / Writer

    This role is crucial in building lasting relationships with our guests, as you are the face they see every time they invest in their vehicle.

    Responsibilities:

    • Greet every guest with hospitality and respect
    • Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
    • Manage the store's workflow in an effective and efficient manner
    • Sell our services without jeopardizing honesty and integrity
    • Maintain a positive attitude and team atmosphere at all times
    • Communicate on the phone in a clear professional manner
    • Build long-term relationships between the store, yourself and our customer
    • Directs, coordinates, and participates in performing customer service activities
    • Shuttle guest as needed in CBA branded vehicle
    • Ensure that all repairs are performed to proper specifications.
    • Work together as a team and assist other employees as needed

    Qualifications:

    • Current driver's license
    • Driving record acceptable to our current insurance carrier
    • Proficiency in Windows based computer software and automotive store applications
    • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

    Physical Requirements:

    • Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm
    • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
    • Occasionally lifting and carrying objects over 50 lbs.
    • Keeping a brisk work pace in a high-volume environment

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