- Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally's Dover.
- Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a "card" to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
- Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
- Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
- Assists patrons with ticket information, its functions and benefits.
- Responsible for initiating and accurately key padding jackpot requests through the computer system.
- Responsible for processing taxable jackpots up to and including $5,000.
- Responsible for the security of keys and data system cards issued from check-in to check-out.
- Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
- Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
- Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
- Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
- Remains current on all events and marketing promotions taking place at Bally's Dover.
- Responds promptly to all telephone inquiries.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
Additional Functions
- Performs other duties as assigned.
Requirements/Education
- High school diploma, GED or equivalent experience required.
- Must possess excellent customer service skills. Prior customer service experience required.
- Previous money handling skills preferred.
- Must possess good communication skills
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must present an overall professional appearance and report to work in appropriate attire
- Must be able to maintain knowledge of basic concepts and techniques.
- Must be able to speak, read and write English
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.Bally's Dover is an equal opportunity employer.
Addendum To Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
Pull ( pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift (10 pounds)
Taste
X
Clear Speech / Talking
X
Carry (10 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
X
Ability to move Distances
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
Push ( pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
X
Reading – Simple
X
Writing – Simple
Advanced Math Skills
Reading – Complex
Writing – Complex
X
Analysis / Comprehension
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
X
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Source: Hospitality Online
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