- Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi-disciplinary departments.
- Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
- Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
- Enters data and documentation in patient health database, as well as practice logs.
- Provides administrative support to Physicians and Practice Manager as needed regarding correspondence, patient record, documentation and office administrative information.
- Assists with Practice office team regarding additional administrative functions including scanning, faxing, copying patient records and other admin duties as assigned.
- Assists as needed with front desk functions and patient assistance via check in and check out.
Patient Care Coordinator - Wall Twp, United States - Virtua, Inc.
Description
Summary:
Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, insurance coordination, pre-certifications for testing, follow-up diagnostic testing.
Coordinator will be the first-line administrative contact for patient, while providing concierge-like service and access.
Responsible for managing schedules of inpatient or outpatient appointments/procedures in busy Cardiology practice. Maintain an organized workflow for optimizing schedule utilization for all Providers.
Handles a high volume of incoming and outgoing calls while providing excellent customer service.
Assists in orienting new staff on scheduling and reporting processes and covers other administrative areas such as front desk as needed.
Position Responsibilities:
Experience Required:
Two (2) to Four (4) years practice experience preferably in outpatient Physician office, Cardiology experience preferred but not required.
Excellent customer service and communication skills.
Previous experience with high volume scheduling tasks in medical facility.
Experience with electronic patient health record required, Epic preferred.
Experience with Microsoft Office Suite.
Medical Terminology Experience required.
Required Education:
High School Graduate or equivalent required.
Associate's degree preferred but not required.
Training/Certifications/Licensure:
Current Medical Assistant certification preferred.
Virtua welcomes all individuals, inclusive of race, sex, sexual orientation, gender identity, religion and faith, national origin, and disabilities, and we proudly look to each person's unique achievements and experiences to continue to set us apart.
Our whole-hearted commitment to an inclusive, diverse, and equitable workplace enables Virtua to be here for our communities, here for our patients, here for our colleagues-Here for Good.
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