Service Quality Manager - Forney - Access TeleCare

Description

Job DescriptionJob DescriptionWho we are :Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems.The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health.We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.What you'll be responsible for :The Service Quality Manager (SQM) serves as the Neurology Service Line's quality assurance and quality control leader in allegiance to its clinical standards of excellence in patient care.This position is responsible for providing visibility to Neurology Business Unit (NBU) leadership on performance improvement opportunities and leads performance improvement initiatives within the NBU.Additionally, the SQM collaborates closely with the National Medical Director of Care Delivery and reports directly to the Director of Program Experience, to support the delivery of excellence in clinical care to all NBU programs.What you'll work on :Collaborate closely with Clinical Leadership to identify national guidelines and regulations that inform the standards of clinical performance and service expectations within the NBUParticipate in efforts to establish and maintain organizational readiness to meet clinical regulatory requirementsAct as the liaison between Operations and Clinical teams in creating practice benchmarks that reflect service line expectationsCollaborate with Clinical and Quality teams to implement processes that increase patient safety awareness and practiceDesign methods to support the Service Line's continuous quality, safety, and performance improvement initiativesimprovement effortsIn partnership with the Operations Team, maintain clinical service profiles within applications like Salesforce, TIQ, and CRMOther duties as identified by the Chief Medical Officer of Neurology to support Service Line healthWhat you'll bring to Access TeleCare :Bachelor of Science in Nursing from an accredited school of nursingAt least 5 years of related work experience including 3years' experience in Quality Management in the healthcare setting and prior experience in project management and stakeholder engagement3 years' experience in healthcare administration or leadership is preferred3 years' experience in Neurology, Emergency Medicine, or inpatient services is preferredAbility to navigate multiple EMR systemsAbility to build effective relationships in the virtual settingProficiency in video-based platforms such as Zoom, Teams, WebexExcellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulationExcellent interpersonal communication skills when working with clients, colleagues, clinicians, patients, and othersExcellent organizational and time management skillsUnderstanding of standard clinical procedures, laws, and regulationsThorough knowledge of medical terminologyFamiliarity with basic practice norms in the Neurology specialtyAbility to work independently, but function as part of a teamAbility to troubleshoot, understand root cause, and problem solve difficult issues in a cross-functional mannerExperience with project management, ensuring timely execution on key prioritiesMindset of continuous process improvement and inspired by innovationProven ability to thrive in a high growth, fast-paced organization and remote basedNot more than 20 days travel, annually, to select sitesTravel quarterly to corporate office in Dallas, TexasMust be able to remain in a stationary position 50% of the timeCompany perks :Remote WorkHealth Insurance (Medical, Dental, Vision)Health Savings AccountFlexible Spending (Medical and Dependent Care)Employer Paid Life and AD&D (Supplemental available)Paid Vacation and Sick Leave, Wellness Days, and Paid HolidaysAbout our recruitment process :We don't expect a perfect fit for every requirement we've outlined.If you can see yourself contributing to the team, we would like to speak with you.You can expect up to 3 interviews via Zoom.Access TeleCare is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements..