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    Customer Experience Specialist - San Francisco, United States - Air Canada

    Air Canada
    Air Canada San Francisco, United States

    3 weeks ago

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    Description

    Location: San Francisco, CA, United States (Onsite)

    Starting Salary: $22.47/hour

    Branch: Airports North America

    Category: Unionized (IBT)

    Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation

    Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the San Francisco Airport. The current salary is $22.47/hr as per the collective agreement.

    Responsibilities:

    • Provide customer service/experience
    • Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
    • Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges
    • Make reservations
    • Provide passengers with relevant information, including Customs and Immigration requirements
    • Perform Baggage Tracing duties
    • Coordinate the boarding of passengers onto the aircraft:
      • Ensure safety procedures are followed
      • Monitor carry-on baggage
      • Assist passengers as required
    • Operate loading bridges
    • Handle disruptions, irate passengers/oversells and those affected by irregular operations
    • Handle VIP's where applicable or no Concierge
    • Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.
    • Handle and account for documents in accordance with Company regulations.
    • May be required to service First Class Lounge to provide check in, information assistance etc. to passengers.
    • Update records in PSS as required to ensure proper processing of passengers at next point of contact.
    • Maintain all Company standards including Uniform.
    • In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
    • Ensure that all necessary supplies and material are on hand in sufficient quantity
    • Collect and compile statistical data
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