- The Emmes Company, LLCThe Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices.
Learning Management System Administrator - Rockville, United States - The EMMES Corporation
Description
Overview:
Job Posting TitleUS Remote/Rockville/Frederick/WilmingtonThe Emmes Company, LLC (Emmes) is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation.
We believe in the power of truth, so much so that we named our company Emmes, which means truth.Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.
Our Character Achieves Results culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization:Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity.
We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.
If you share our motivations and passion in research, come join us You will be joining a collaborative culture that empowers every Emmes employee from entry level through top executive to contribute to our clients success by sharing ideas openly and honestly.
Primary PurposeThe Learning Management System (LMS) Administrator is involved in every aspect of configuring and maintaining a single system of record for training and associated documentation in compliance with federal and international guidelines and requirements for clinical research organizations.
Responsibilities:
ConfigurationLeads implements the initial and ongoing configuration of fields for courses, sessions, learners, instructors, learning plans and all related items for the effective data capture, maintenance and reporting in Emmes audit-ready environmentDevelops and implements a migration plan to move training data from Totara to an updated learning management systemEstablishes and maintains, in partnership with IT, integrations that feed data to the learning management system to ensure that the LMS is current with other Emmes systemsCreates and executes a long-term plan for learning management system growth and improvementCreates systems and workflows to ensure that all course resources are properly set up and availableFacilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools TestingUploads SCORM packages to the LMSConducts tests to ensure SCORM courses perform and document completion properly prior to full launchManages the sandbox environmentMaintains a bank of test user accountsEnters data for each SCORM package to initiate reviews and/or retirementManages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and trainingData Integrity and ReportingInterprets and applies compliance requirements as related to training trackingDefines and runs regular and ad hoc compliance reportsMonitors employee compliance in required courses and identifies employees who are out of compliance for further follow-upTracks usage of the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trendMaintenanceAssigns and manages appropriate learner, instructor and administrator accounts and accessMonitors all accounts and removes access when employees leave EmmesEstablishes approaches to differentiate active and inactive employees and maintains training histories for terminated employees in alignment with regulation and the lawEnters and manages attendance from live course deliveriesManages instructor schedules in the LMSWorks with LMS provider to remain current on system specifications and updatesCommunicate updates and changes to the LMS as neededCustomer Support and TroubleshootingProvides help resources and training for learners, instructors, students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repositoryEstablishes and manages a help desk ticking system with designations for LMS supportResponds to all requests for support as related to the LMSManages relationships with the LMS vendorQualifications:Masters Degree in Education Technology or related fieldTechnical certifications or coursework related to LMS administrationMinimum 3 years of learning management system maintenance and administrationMinimum 3 years experience integrating tools and technologiesMinimum 3 years of management or leadership experienceProven ability to effectively communicate with faculty, staff, and senior leadersDocumented experience leading a learning management system migration.
Demonstrated ability to lead learning management systems in a global, compliance-driven organization; Totara and Veeva Vault Training preferredDemonstrated ability to create systems and process that support the effective management of the LMSSkills in managing relationships with learning technology providersAdvanced proficiency with MS Office suiteAbility to troubleshoot learning management issuesExcellent customer service skillsStrong verbal and written communication skillsAdvanced proficiency integrating external tools into the learning management system (preference for Totara and Veeva Vault Training experience)Advanced understanding of HTML/CSS and JavaScriptKnowledge of LTI, API and OAuthProactive communication skillsProblem solving capabilitiesProficiency in training curriculum development preferredEmmes requires all US based Clinical Research Associate new hires to be fully vaccinated before their first day of employment.
All new hires may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing.
Emmes complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons.Why work at Emmes?At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program.
We offer a competitive benefits package focused on the health and needs of our growing workforce, including:Flexible Approved Time OffTuition Reimbursement401k Retirement PlanWork From Home Anywhere in the USMaternal/Paternal LeaveCasual Dress Code & Work EnvironmentCONNECT WITH USFollow us on Twitter - @EmmesCROFind us on LinkedIn