- Serve as the single point for customer during service jobs execution
- Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
- Manage customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensure the required quality is delivered and the health, safety and environmental issues are competently managed. Review the scope of the work and ensure that all parties fulfil their contractual obligations, particularly regarding claims and changes
- Manage the service order process in a timely manner from quotation to invoicing and cash collection
- Manage all required reporting and documentation. Ensure all necessary data has been registered in a timely manner in the system including service reports
- Cooperate and coordinate activities with other ABB units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensure the transfer of service findings to the product or system local business units for improvement of their offerings
- Support customers with high level interface and close working relations, providing consultancy and advice to maintain the product in accordance with manufacturers instructions
- Act as company's representative working to the company code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customers needs and expectations
- All quality aspects and discipline for job execution, through standard presentation of components following service or repair, including final in house job inspection to documentation, that is quotations, invoice document preparation, service engineer expense and time sheet approval, timely service report completion, emails etc. within company guidelines or regulations
- Oversee all aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers
- Review and evaluate shop and service reports, suggest and implement corrective actions where necessary
- Bachelor's degree and minimum 2 years of experience with marine industry, electrical engineering or diesel engine experience or Associate degree and minimum 4 years of experience with marine industry, electrical engineering or diesel engine experience or High School Diploma or GED and minimum 8 years of experience with marine industry, electrical engineering or diesel engine experience
- Technical background with Engineering degree preferred
- Ability to negotiate, persuade and influence in relation with our customers and shipyards
- Excellent presentation design and delivery skills as well as ability to drive programs, manage service jobs and review technically complex service reports
- Experience with the cruise industry and or oil and gas offshore industry
- Minimum of 3 years experience in service business related to Marine Industry or Electrical Engineering
- Minimum of 3 years experience in SAP tracking service orders, purchase orders and working time
- Candidates must already have a work authorization that would permit them to work for ABB in US
- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan
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Service Coordinator - Hollywood, United States - Abb Holdings Inc
Description
Service Coordinator - Marine Service
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Coordinator occupies an important position in the execution of service projects and activities related to Marine Propulsion Service in Process Automation Marine and Ports in Miramar, Florida. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. In this role you will be responsible for efficiently managing all aspects of the service group activities to exceed the customers delivery expectations, to ensure that the company is represented professionally, ethically, with high code of conduct and to achieve the financial and commercial targets of the company.
Your responsibilities
At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner.
