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    Field Technical Trainer AND Applications Specialist - Novi, United States - Insight Global

    Insight Global background
    Description


    A client of Insight Global is seeking a Field Technical Trainer and Applications Specialist to join their team This position requires 100% travel and is preferred to be local to Novi, MI.

    However, they are open to remote candidates as well.


    The Field Technical Trainer and Applications Specialist, conducts internal and/or external training courses for both customers, or internal personnel, and provides direct support to the Laser Applications Support team.

    Essential Functions


    • Conducts training courses for both customers and internal personnel on the operation and maintenance of laser systems; the use of the entire Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
    • Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
    • Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
    • Helps develop documentation for distribution to customer and BLM personnel to improve their understanding and proper use of BLM products.
    • The ability to travel, both domestically & internationally.
    • Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
    • Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
    • Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
    Proficient with CAD/CAM programming

    • Experience with CNC Machines
    • HS diploma
    • 23 years experience in a technical or mechanical position
    • Excellent communication and presentation skills
    • Good teaching abilities
    • Valid drivers license
    • Able to travel 100% of time time as required by management


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