representative players club - Mulvane, United States - Boyd Gaming

Description

Position Description:

Shift 1: Varied days, start 2pm - 10pm, 4pm - midnight

Under the directions of the Players Club Manager, the Players Club Representative assists guests in a professional manner while promoting positive guests experience with an upbeat attitude and understands the philosophy of the organization.

• High School Diploma or GED required;
• One (1) to three (3) years related experience and/or training; or a equivalent combination of education and experience required;
• Exceptional demonstrated customer service skills; personal presence, eye contact, chemistry, personality, confidence, willingness to go the extra mile;
• Excellent communication, organizational skills and the ability to work with others and independently;
• Ability to effectively present information and respond to questions from groups, guests and/or management staff;
• Ability to define problems, collect data, establish facts, and draw valid conclusions;
• Must have an upbeat attitude and flexibility in scheduling;
• Must have ability to get along with others;
• Strong computer skills including the use of Microsoft Word, Excel and Outlook Express required.

Position Requirements:

• Provides customer assistance and provide customers with club information;
• Distributes merchandise, restaurant information, and hotel information through Players Club and comp dollars within parameters set by the Director of Marketing and Player Development;
• Ensures accurate data is inputted into the computer system for patron play and participates in promotional activities;
• Observes all safety rules, policies and procedures during the performance of duties including, but not limited to, wearing of personal protective equipment, reporting of unsafe conditions and practices;
• Promotes positive public relations;
• Responsible for following all cash handling procedures;
• Responsible for stocking and appearance of all gift shop merchandise as directed by Players Club Manager or Supervisor;

Perform other incidentals and related duties as required and/or assigned.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.