Customer Service Representative - Hudson, United States - DXP Enterprises

Description

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Responsibilities of the Customer Service Representative include, but are not limited to:

• Answers phones, transfers calls to proper extensions, takes messages for employees
• Receives and sends fax
• Troubleshoots problems with office equipment
• Arranges hotel accommodations for occasional business guests
• Generates reports for the sales team and updates information in both business programs used by the members of the sales team
• Remains knowledgeable and follows directives regarding call management; proper handling of calls, proper call transferring, who is most appropriate manager depending upon nature of the call
• Performs general office work (filing, sorting, computer work, etc.); assist with mailings as requested
• Handles special projects as assigned
• Data entry into Zoho and Sampro
• Monitors and maintains gross margin within pump and filtration departments sales transactions
• Quotes consumables and parts to Process filtration and pump customers and distributors
• Maintains and executes monthly invoicing of parts and service in the Process Filtration Department
• Vendor relations, building, developing and maintaining a support network with suppliers and service providers
• Responsible for building own knowledge base to transition to an Applications Department
• Other duties as assigned

Qualifications of the Customer Service Representative include, but are not limited to:

• 1-2+ years experience as an office manager, administrative assistant, or accounting clerk
• Basic accounting knowledge
• Hands-on experience with office machines (e.g. copy machines and printers)
• Proficient in Microsoft Office, particularly Excel and PowerPoint
• Knowledgeable with communication systems such as telephone, switchboard, intercom, etc.
• Knowledge of Sampro and Zoho is a plus
• Excellent communication skills both verbal and written
• Good organizational and multitasking abilities
• Problem-solving skills
• An aptitude towards customer service

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Additional Information:

Physical Demand: This is mostly a sedentary role; however, some walking and filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Also, must be able to bend, stoop and reach.

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization

Working Conditions: Normal office conditions. May have to deal with intense situations at times. Must maintain a professional demeanor at all times

Training/Certifications: Supervisor is normally available for help/advice. Training provided as needed

Shift Time/Overtime: Monday - Friday, 8:00am - 4:30pm

Travel: N/A

Education: High School Diploma or Equivalent

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Company DescriptionFounded as Southern Engine and Pump Company in 1908, DXP was re-chartered in 1979 as Sepco Industries and renamed DXP Enterprises, Inc. in 1996. Over the years, we have strengthened our ability to support our customers by acquiring a diverse group of companies with a powerful corporate focus on product expertise, technical services and Industrial MRO supply chain management.

Today, DXP is a publicly traded professional distribution management company that provides products and services to a variety of industries through its Innovative Pumping Solutions (IPS), Supply Chain Services and MROP Products and Services.

DXP continues to stay on the leading edge of technology, training and products while attracting and retaining the best employees. Our corporate strategy is simply to be the best solution for the industrial customer.

Company Description

Founded as Southern Engine and Pump Company in 1908, DXP was re-chartered in 1979 as Sepco Industries and renamed DXP Enterprises, Inc. in 1996. Over the years, we have strengthened our ability to support our customers by acquiring a diverse group of companies with a powerful corporate focus on product expertise, technical services and Industrial MRO supply chain management.\r
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Today, DXP is a publicly traded professional distribution management company that provides products and services to a variety of industries through its Innovative Pumping Solutions (IPS), Supply Chain Services and MROP Products and Services.\r
\r
DXP continues to stay on the leading edge of technology, training and products while attracting and retaining the best employees. Our corporate strategy is simply to be the best solution for the industrial customer.