Intern, IT Support Specialist - Boulder - Congruex LLC

    Congruex LLC
    Congruex LLC Boulder

    6 days ago

    Description
    Job Profile

    Job Title:
    Intern, IT Support Specialist

    Reports To:
    Vice President, Network Infrastructure & Security

    Department:
    IT and Network Security

    Primary Location:
    Denver and Boulder, CO

    Compensation:
    $20/hour

    Congruex is looking for an Intern, IT Support Specialist to join our team. Learn more about it at .
    Who is Congruex
    Congruex designs and builds broadband and wireless communications infrastructure.

    The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

    We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.
    We are building tomorrow, together. Will you join us?
    Your New Job

    Job Summary:
    We are seeking a detail-oriented and highly motivated IT Support Specialist Intern to join our IT team.

    The ideal candidate will be responsible for providing support and maintenance for a variety of software applications, ensuring their optimal performance and availability.

    The IT Support Specialist Intern will work with end-users, vendor SPOCs, developers, and other IT staff to troubleshoot issues, maintain credentials, and implement enhancements.

    This person will also be responsible for collaborating with the people services team, hiring managers, and procurement/IT to ensure new hires are processed into the company accurately and get their needed tools for their respective jobs.


    Key Responsibilities:
    Respond to user requests via emails, phone calls
    Support Global AT&T IDs for users' access to AT&T portals/apps.
    Support generating O365 credentials and MFA setup for new hires.
    Ensure all AT&T and vendor comms. related to software/portals/apps/maintenance, furnished to Congruex, are sent promptly to targeted audiences.

    Create, manage, and work all ticket requests in the IT ticket management system relating to application support and onboarding newhires.


    • Resolve Tier 1 and low level two IT related issues
    • Escalate unresolved issues to IT support team
    • Coordinate and followup on all tickets for all levels of support
    • Provide detailed information regarding the solution of all tickets
    • Add resolutions of recurring issues to the IT knowledge base
    Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
    Assist users with managing application access, credentials, and occasionally training in usage.
    Assist with special projects as deemed necessary

    Qualifications:
    General
    Must be enrolled in a college program
    Accustomed to working in a fast paced and changing environment
    Deadline driven and self-motivated
    Excellent verbal and written communication skills.
    Superior time management skills.
    Strong attention to detail.
    Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.

    Critical thinking skills:
    make assessments and provide solutions to problems.
    Superior customer service. Dedication to providing customers "White Glove Service".
    Able to collaborate in both a lead and participating role with other departments as needed.
    Technical
    Creating and resetting passwords for O365 environment.
    Familiar with/ preferably knowledgeable of computers and office IT hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones).
    Windows 10 basic O/S usage.
    Fundamental knowledge of Excel spreadsheets, basic formulas, and creating pivot tables.
    Familiar with O365 suite apps (Teams, Outlook, Excel, SharePoint, PowerPoint)
    Why Work At Congruex
    Opportunities

    We offer opportunities at all levels across the nation - from students to industry veterans - in areas of engineering, construction, and professional services.

    Wellbeing

    We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs.

    Options may vary by geographic location.
    Culture
    The pillars of Congruex culture are GRIT, safety, inclusion, and family.


    GRIT:
    Our GRIT values are part of our company DNA and the touchstone for our multinational workforce.
    o Guts - having the guts to do the right thing
    o Reliability - being reliable to deliver what we promise
    o Innovation - innovating every day
    o Teamwork - embracing teamwork together as One Congruex

    Safety:

    We are committed to 24/7 safety practices on our jobsites, within our offices, and all the places our team exists in between.


    Inclusion:
    Congruex embraces our team's diversity and promotes an inclusive workplace for all.

    Family:
    We are a family-oriented company committed to the long-term health and development of our people.

    The Fine Print:
    Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • Work in company

    IT Support Specialist

    Only for registered members

    Ascend Analytics is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees. · ...

    Boulder, CO

    1 month ago

  • Work in company

    Intern, IT Support Specialist

    Only for registered members

    We are seeking a detail-oriented and highly motivated IT Support Specialist Intern to join our IT team. · The ideal candidate will be responsible for providing support and maintenance for a variety of software applications, · ensuring their optimal performance and availability. ...

    Boulder

    2 weeks ago

  • Work in company

    Field Support Specialist

    Only for registered members

    The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office... · ...

    Boulder $20 - $21 (USD) Part time

    1 month ago

  • Work in company

    Sales Support Specialist

    Only for registered members

    We are hiring banking professionals who have had proven success in their past careers. This role is an integral part of our team.This role involves ongoing sales support to Lenders. · The ideal candidate must live within commuting distance of one of our Colorado branches. · ...

    Boulder $29.59 - $40.03 (USD)

    3 weeks ago

  • Work in company

    Computer Support Specialist

    Only for registered members

    Join a dynamic team where you will assist end-users with computer hardware and software issues providing essential support for internal business applications. · ...

    Boulder, CO

    1 month ago

  • Work in company

    Field Support Specialist

    Only for registered members

    The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a <quot;floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. · This position continuou ...

    Boulder, CO

    13 hours ago

  • Work in company

    Desktop Support Specialist

    Only for registered members

    Good knowledge and hands-on experience in Windows operating systems (Win XP, 7, 10 & 11) PowerShell scripting experience to automate key workstation activities Knowledge of Self-Help & Self-Heal tools Strong knowledge of MobileIron & Intune Understanding of patch deployment & pac ...

    Boulder

    3 weeks ago

  • Work in company

    Product Support Specialist

    Only for registered members

    This role involves troubleshooting user issues, gathering actionable feedback, documenting interactions, and collaborating closely with product and development teams to drive continuous product improvements. · ...

    Boulder, CO

    1 month ago

  • Work in company

    Travel Customer Support Specialist

    Only for registered members

    We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. · Respond to customer inquiries via phone and emailAssist clients with travel questions, reservations, and general supportProvide accurate informat ...

    Boulder

    1 day ago

  • Work in company

    Information Technology Support Specialist

    Only for registered members

    Ascend Analytics is seeking an IT Support Specialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of ...

    Boulder, CO

    1 month ago

  • Work in company

    Acquisition & Contract Support Specialist

    Only for registered members

    The Acquisition & Contract Support Specialist provides acquisition planning and contract execution support to ensure compliant, timely, · and mission-aligned procurement under the GERALT IDIQ.Develop SOWs, IGCEs, · RFPs, and acquisition documentation · Support IDIQ, OTA, and comp ...

    Boulder $85,000 - $141,000 (USD) Full time

    2 weeks ago

  • Work in company

    Computing Specialist II/ DA IT Support Specialist

    Only for registered members

    The Boulder County District Attorney is seeking to hire a Computing Specialist II. · Analyzes computer needs across the District Attorney's Office and makes recommendations regarding appropriate hardware and software. · Installs desktop hardware and software, · including operatin ...

    Boulder $70,428 - $101,388 (USD)

    4 weeks ago

  • Work in company

    Intern, IT Support Specialist

    Only for registered members

    Congruex is looking for an IT Support Specialist Intern to join our team. · ...

    Boulder, CO

    2 weeks ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    We are seeking a Linux and Cloud Application Support Specialist to join our cross-functional team responsible for ensuring virtual machines and applications run successfully within a Platform As A Service environment. · As a member of this team, you will be responsible for new in ...

    Boulder $105,814 - $114,494 (USD)

    6 days ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    We encourage you to apply if you have any of these preferred skills or experiences: Red Hat Enterprise Linux, VM management, containerized services, · tiered helpdesk experience. · We are looking for someone who likes troubleshooting and solving problems Wants to get hands-on exp ...

    Boulder $85,239 - $92,231 (USD)

    3 weeks ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    As a Linux and Cloud Application Support Specialist you'll be responsible for ensuring virtual machines and applications run successfully within a Platform As A Service environment. · ...

    Boulder

    1 month ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    We are seeking a Linux and Cloud Application Support Specialist to join our team at General Dynamics Mission Systems. · ...

    Boulder, Colorado, United States

    3 days ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    We are seeking a Linux and Cloud Application Support Specialist to join our team at General Dynamics Mission Systems. · ...

    Boulder

    2 weeks ago

  • Work in company

    Linux and Cloud Application Support Specialist

    Only for registered members

    As a Linux and Cloud Application Support Specialist for General Dynamics Mission Systems, you'll be a member of a cross functional team responsible for ensuring virtual machines and applications run successfully within a Platform As A Service environment. · The Linux and Cloud Ap ...

    Boulder, CO

    2 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are looking for a IT Support Specialist who will contribute to the success of the IT Team, · Provide first and second-level technical support for Particle Measuring Systems, · Troubleshoot and resolve technical issues efficiently and effectively, · Install, configure, and main ...

    Niwot $28.95 - $38.46 (USD) Full time

    18 hours ago

  • Work in company

    Chrome Consumer Support Specialist, gUP WSE

    Only for registered members

    In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. · ...

    Boulder $89,000 - $127,000 (USD)

    1 month ago

Jobs
>
Boulder