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    Customer Service Representative - Santa Monica, United States - ABC Imaging

    ABC Imaging
    ABC Imaging Santa Monica, United States

    2 weeks ago

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    Description

    **Customer Service Representative - Print Industry**

    Los Angeles, CA

    Full-Time

    Customer Service Representative - Print Industry

    **Job Description** The environment is very fast-paced and deadline oriented. Ability to work independently as well as part of a team is key:

    Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.

    -Accurately code customer tickets in accordance with company-prescribed guidelines.

    -Address all client inquiries and concerns in a business-like and timely manner.

    -Explain the complexities and scheduling of each job before assigning jobs to operators.

    -Contact clients with the question on incoming jobs regarding specifications, deadlines, and budgets.

    -Double-check correctness of the information given on incoming correspondence.

    -Log jobs out after they are completed and shipped out.

    -Ensure that the front desk is clean and organized at all times.

    -Provide front counter assistance to customers as needed.

    Maintain proper inventory of supplies.

    -Provide back-up assistance to the production staff as needed.

    -Responsible for other duties as assigned by the Manager.

    **Qualifications**

    Strong organizational skills and attention to detail

    Solutions focused - the ability to solve problems efficiently

    Ability to communicate effectively

    Excellent Customer Service skills and experience

    Proficiency with MSOffice

    Graphics Application skills and experience - InDesign, Illustrator, and Photoshop preferred

    **Additional information**

    ABC Imaging offers PTO, Health, Dental, Vision, 401k, and other benefits.

    We take pride in the quality of our work and dedication to our customers and in our collective team spirit.

    Join us and be a part of something more

    ABC Imaging and its affiliated parties do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law