Customer Service Supervisor - Indianapolis, United States - LHH Recruitment Solutions

Description

Job Description

Job Description

LHH is seeking a highly motivated and experienced Customer Service Supervisor to lead a customer service team for a company in the chemical manufacturing field. The ideal candidate will be responsible for ensuring exceptional customer satisfaction through efficient order processing, effective communication, and resolution of inquiries and issues. As a crucial liaison between customers, sales, and production departments, the Customer Service Supervisor plays a pivotal role in maintaining positive relationships and driving operational excellence.

Responsibilities:

• Oversee day-to-day operations of the customer service team, including order processing, inquiries, and issue resolution.
• Provide leadership, guidance, and training to customer service representatives to ensure excellent service delivery.
• Monitor team performance metrics and implement strategies to improve efficiency and effectiveness.
• Collaborate with sales, production, and logistics departments to prioritize and expedite orders, ensuring on-time delivery.
• Manage customer accounts, including pricing, contracts, and credit limits, in compliance with company policies and procedures.
• Utilize ERP system (experience required) to enter and track orders, manage inventory, and generate reports for analysis and decision-making.
• Handle escalated customer issues promptly and professionally, seeking solutions to ensure customer satisfaction.
• Continuously evaluate and improve customer service processes and procedures to enhance overall customer experience.
• Stay informed about industry trends, market dynamics, and customer needs to identify opportunities for improvement and innovation.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or related field preferred.
• Minimum of 5 years of experience in customer service, with at least 1 year in a supervisory or leadership role.
• Experience in a chemical manufacturing or related industry preferred.
• Proficiency with ERP systems required.
• Strong knowledge of order processing, inventory management, and logistics operations.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders.
• Exceptional problem-solving skills and the ability to handle customer inquiries and complaints with tact and diplomacy.
• Proven leadership abilities, with a track record of motivating and developing high-performing teams.
• Detail-oriented with strong organizational and time management skills.
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining a positive attitude and fostering teamwork.

Location

• 100% Onsite
• Downtown Indianapolis (free parking available)

Employment Type

• Temp to Hire

Pay Details: $30.00 to $33.00 per hour

Search managed by: Theresa Brown

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.