IT Support Specialist Contract - Waltham - IA Recruiting

    IA Recruiting
    IA Recruiting Waltham

    2 days ago

    Description

    We are currently recruiting an IT Support Specialist VIP / C-Suite for a 6-month contract located 27 minutes outside of Boston.

    THIS IS AN ON-SITE POSITION. Pay is $37 an hour.

    7 years of experience in IT Support Specialist VIP / C-Suite, ESM - Desktop management, Windows, Mac, iOS, Android, Microsoft 365, MS Teams, Zoom, Windows Auto pilot, Apple Business Manager, Intune, EntraID, ITSM, ServiceNow


    ob Description:
    7+ years of experience in ESM - Desktop management.

    The IT VIP / C-Suite Support Specialist is responsible for providing white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders.

    This role ensures uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users.

    The role directly impacts executive productivity and the perception of IT as an enabler.

    You will be the face of IT for some of the most visible leaders in the organization, ensuring their digital experience is seamless, secure, and world-class.


    Executive IT Support:
    Provide dedicated 1:1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports.
    Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications.
    Ensure seamless AV/meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions.

    Proactive Experience Management:
    Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro or other endpoint management solutions.
    Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations.
    Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup.

    Communication & Relationship Building:
    Act as a trusted advisor and single point of contact for executive technology needs.
    Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues.
    Maintain discretion and confidentiality in all interactions.

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