IT Service Center Analyst - Boston
3 weeks ago

Job summary
We're looking for a driven full-time IT Service Center Analyst who's up for a challenge and ready to thrive. Each day looks different, but expect to: Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up.
Responsibilities
- Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops,laptops,and printers.
- Offer advanced support for Microsoftand third-party applications,and manage incoming support tickets by prioritizingand escalating as necessary.
Job description
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