Inbound Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN - 1st Source Bank

    1st Source Bank
    1st Source Bank South Bend

    2 days ago

    Part time
    Description

    Inbound Customer Service Center Representative I

    We are seeking a part-time Inbound Customer Service Center Representative to provide quality service to clients via telephone. The successful candidate will be responsible for responding to both internal and external customer inquiries, assisting with customer needs and problem resolution.

    • Responds accurately to customer inquiries, ensuring all needs are met during initial contact.
    • Assists the management team in evaluating current approaches to resolving client issues related to online banking, text banking, and VRU accessibility.

    The ideal candidate will have excellent communication skills and strong problem-solving abilities. Previous banking experience is preferred but not required. Bilingual speaking (English/Spanish) is also an asset.

    The position requires regular attendance during center hours: Monday through Friday 8am-8pm and on Saturdays 9am-1pm. A flexible schedule is necessary due to occasional meetings or training sessions.

    Key responsibilities include:

    1. Learns about products procedures policies uses knowledge effectively recommend customers resolve initial additional needs
    2. Develops customer rapport discovers customer needs provides responsive efficient service measured established metrics productivity maintaining acceptable level of adherence availability attendance works individually team environment completes compliance training as required understands laws regulations complies requirements performs various systems information gathering troubleshooting needed assigned duties

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