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Center Director - Fayetteville, United States - HealthPRO Heritage
Description
OverviewHealthPRO Pediatrics has an exciting new leadership opportunity as a Pediatric Center Director in Fayetteville, NC
The Center Director of Operations works under the direction of the RVP/VP to lead assigned center in daily operations that align with performance, clinical quality, compliance, and financial indicators for all services within the identified book of business.
Supervises:
Lead Therapists, BCBAs, Front Desk Coordinator, any other positions in the center
Reports to:
Regional Vice President
Salary Range:
$86,000 - $95,000
Responsibilities
Duties and Responsibilities:
Responsible for daily leadership demonstration of behaviors and decisions that reflect the mission, core values, vision and culture of the organization.
Patient Care Time:
Less than 100 clinic billable hours/week: 75% PCT
clinical billable hours/week: 50% PCT
clinical billable hours/week: 25% PCT
300+ clinic billable hours/week: 0% PCT
Provide coverage as needed for short term absences or provider shortages.
Sets expectations for performance, compliance and quality standards
Provides support related to quality of documentation and timely completion
Cultivates a high performing team across all center services to achieve identified standards on a consistent basis
Analyze weekly metrics to support and coach team, problem solving barriers and providing solutions for performance improvement
Supervises the Lead Therapists to ensure quality and performance standards are consistently demonstrated
Meet with lead team on a weekly to review KPIs and strategies solutions to barrier
Responsible for Clinic P&L and achieving/exceeding budget performance
Adheres to, implements, and maintains organization policies and procedures
Delivers any necessary corrective action or performance improvement plan
Leads needed service delivery changes in response to monthly metrics reports
Ensures a safe, clean and engaging physical space
Approves all expenses, purchasing of therapist supplies/ equipment
Maintains and completes required compliance checks timely and as instructed
Represents the organization in all external stakeholder events
Independently identifies, resolves and /or manages out to RVP problem areas that impede center achievement of goals and communicates success based on center performance
Reports on overall quality of care, customer satisfaction, employee satisfaction, and practice standards
Responsible for accurately reporting utilization, quality and financial metrics
Accountable for operational triggers for identifying and communicating needs for hiring clinical and admin staff
Collaborates with leadership for program and business development
Collaborate with BD team to grow referral partners through strategic initiatives and programming
Collaborates with School and/or Early Intervention Leads (when applicable) to meet the needs of the business and provide opportunities for therapists across settings.
Collaborates with other Center Directors in the region to standardize practices across centers
Oversees initial and ongoing training and promotes professional development and growth across all members of the team
Clinical Orientation for all therapists and communication with appropriate lead regarding on the job training, shadowing and specific service line orientation
Provides support related to continuing education for team
Collaborates with the RVP/VP to ensure quality and relevant training for all team members and on-boarding of new staff.
Promotes employee engagement
Supports mentor-ship of new employees
Facilitates all staff weekly/ monthly meetings and morale boosting activities
Qualifications
Knowledge, Skills and Abilites:
Ability to deliver and accept constructive feedback and develop knowledge and skill sets
Effective time management skills and the ability to manage multiple tasks at one time.
Excellent written and verbal communication skills
Ability to develop and maintain professional relationships with clients, co- workers, supervisors, and community
Ability to adhere to organizational policies and procedures and overall mission
Commitment to maintain client and family confidentiality and adhere to HIPPA laws and internal policies and
Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, technology & telehealth, and relevant training in order to perform job responsibilities to required
Ability to relay clinical protocols in easy to understand manner
Ability to maintain a professional appearance and demeanor
Ability to remain calm in crisis situations and respond efficiently
Qualifications and Experience:
Required:
Master's Degree or PhD in Applied Behavior Analysis, Occupational Therapy, Physical Therapy, Speech Language Pathology, education or another related field
Required:
CURRENT AND ACTIVE with Board Certification and state licensure if applicable per state in specific discipline
Required:
Experience working with children ages 0-18 implementing the principles of Applied Behavior Analysis, Occupational Therapy, Physical Therapy, or Speech Language Pathology
Required: 3-5 years working with children with developmental disabilities
Preferred:
Experience working in a leadership role among a team of clinical peers, reporting on clinical and operational KPIs
Recruiter :
Email Address
#J-18808-Ljbffr
