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    Host/Hostess - San Jose, United States - Zazil

    Zazil
    Zazil San Jose, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Host/Hostess play a very important role as they are the first touch point and responsible for creating a great firsts impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.


    Essential Functions

    • Greet the guests upon arrival
    • Manager service rotation and Yelp Table Management System
    • Answer the phone following the right telephone etiquette
    • Seat guests
    • Available to work a variety of hours, days and shifts, including weekends
    • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
    • Ability to multitask calmly and effectively in a busy, stressful environment
    • Work in a confined, crowded space of variable noise and temperature levels
    • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
    • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

    Key Responsibilities and Duties

    • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
    • Greet guests with a warm, sincere smile
    • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
    • Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated
    • Understand and respond knowledgeably to questions about the restaurant and menu
    • Comply with all safety and sanitation guidelines and procedures
    • Successfully complete alcohol awareness training
    • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
    • Get along well with others and be a team player
    • Other duties will be assigned as needed
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