Intermodal Operations Manager - Cerritos - LX Pantos Americas

    LX Pantos Americas
    LX Pantos Americas Cerritos

    3 days ago

    Transportation / Logistics
    Description

    Job Summary:

    The Operations Manager will oversee and optimize the transportation of goods in United States. This role requires expertise in cross-border logistics, regulatory compliance, and intermodal operations to ensure efficient, cost-effective, and customer-focused service delivery.

    Key Responsibilities:

    • Manage daily operations of 53' domestic containers, ISO tankers, and FTL/LTL shipments.
    • Coordinate dispatching, rail billing, ramp scheduling, equipment control, and last-mile deliveries.
    • Monitor rail schedules, container ETAs, grounding, LFD, and gate-out activities in real time.
    • Resolve rail ramp issues (holds, damage, improper interchange, customs flags).
    • Act as primary operational contact for clients (LGE, LGES, Soulbrain, etc.).
    • Provide daily tracking reports, delay notifications, and customer updates.
    • Handle customer escalations, service recovery, and performance follow-ups.
    • Ensure accuracy of B/L, arrival notices, invoices, PODs, T-3, AES filings (as applicable).
    • Manage relationships with customers and vendors.
    • Negotiate rates, monitor performance, and confirm service capacity.
    • Oversee proper handoff between Chicago, Darwin, Laredo, Tacoma, Oakland, and other rail terminals.
    • Review KPIs (on-time performance, rail dwell, trucking detention, billing accuracy).
    • Implement operational SOPs and continuous process improvements.
    • Report performance updates to senior management weekly and monthly.

    Qualifications

    • Bachelor's degree in Supply Chain, Logistics, Business
    • 3+ years in intermodal operations, trucking dispatch, or rail logistics.
    • Experience with UP/BNSF/CPKC/FXE operations and rail billing.
    • Knowledge of cross-border operations is a plus (but not mandatory).
    • Strong knowledge of North America intermodal network.
    • Familiarity with TMS systems (BoxLinks, Caris, Magaya, etc.).
    • Good communication and coordination skills.
    • Problem-solving under time-sensitive conditions.

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