Member Connect Representative - Murfreesboro - Redstone Federal Credit Union

    Redstone Federal Credit Union
    Redstone Federal Credit Union Murfreesboro

    1 week ago

    $40,000 - $60,000 (USD) per year *
    Description

    Job Description Summary

    The Member Connect Representative interacts with members via telephone to understand their financial needs and provide solutions to enrich their experience.

    Essential Duties and Responsibilities

    • Greets and authenticates members, assesses their needs and concerns; develops solutions and follows through to ensure member satisfaction.
    • Provides general account information and promotes products and services matching member needs.
    • Documents and processes transactions including deposits, withdrawals, payments, transfers, line of credit advances, account corrections and maintenance.
    • Assists other departments in servicing member needs and concerns including credit and debit card activations and disputes, collection issues, and compromised accounts.
    • Provides basic online banking assistance including unlocking accounts, password resets, and updating security contact information.
    • Operates standard office equipment.
    • Maintains records and assists in maintaining departmental supplies inventory.

    Company Wide Expectations

    • Maintains a professional image and adheres to Credit Union RISE Values and Code of Ethics.
    • Delivers friendly service to internal and external members.
    • Complies with State, Federal, and NCUA rules and regulations, as well as Credit Union policies and procedures.
    • Follows physical and online security procedures and maintains confidentiality of member information.
    • Completes regulatory training and maintains required knowledge of Credit Union products and services.
    • Works scheduled hours and maintains punctuality.
    • Performs other related duties.
    * This salary range is an estimation made by beBee
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