Jobs
>
Colorado Springs

    Client Service Specialist - Colorado Springs, United States - Connect America

    Connect America
    Connect America Colorado Springs, United States

    2 weeks ago

    Default job background
    Description
    Job Function:

    Manages and processes shared email inboxes, data entry and reporting, answering incoming phone calls, basic equipment troubleshooting, and participates with other team members to accomplish tasks and meet deadlines.

    Responsibilities:
    • Answer incoming calls via Five9 phone system; resolve issues, or transfer as needed
    • Respond timely to service verification requests
    • Process emergency incident reports
    • Process new referrals and service requests: enter client data into Salesforce, facilitate communication between field technician and client/family/nurse/caregivers
    • Communicate directly with referral sources (information updates, thank you for referrals, etc.)
    • Assist to close work orders upon completion by field installers: upload paperwork into CRM software (Salesforce), update monitoring centers, verify equipment serial numbers, send status update to referral source if required, notify referral source of rate(s)/service(s), and make initial payment arrangements.
    • Communicate with billing department regarding any account changes, new accounts, and account removals.
    • Understand and follow HIPAA guidelines for all communications
    • Process messages in shared inboxes from referral sources, clients, and vendors
    • Assist to maintain contact databases
    • Exemplify American Medical Alert's mission of client-centered services designed to support people living independently.
    • Other duties as assigned
    Position requirements:
    • 1 year or more customer service experience
    • College degree or equivalent work experience
    • Exceptional written and verbal communication skills
    • Exceptional organizational and time management / prioritization skills
    • Advanced / creative problem solving
    • Passion to provide exemplary customer service and work in a team environment
    • High level of experience using windows based PCs, Microsoft office applications, email, and web-based tools and portals.
    • Demonstrated attention to detail
    • Excellent High Speed internet connection for remote work
    Full-time, non-exempt, benefited position
  • O'Reilly Auto Parts

    Installer Service Specialist

    2 weeks ago

    O'Reilly Auto Parts Colorado Springs, United States

    Compensation Pay Range: · $ $24.00 · The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery ...

  • AppleOne Employment Services

    Sales And Service Specialist

    2 weeks ago

    AppleOne Employment Services Colorado, United States

    Elevate Your Career as a Sales Specialist in Denver, CO · Are you ready to escape the typical recruitment grind and boost your earning potential in the dynamic Denver, CO area? We're seeking a dynamic Full-Time Sales Specialist to join our thriving staffing firm and bring a fresh ...

  • Orkin

    Customer Service Specialist

    3 days ago

    Orkin Colorado Springs, United States

    Overview: · We Need Your Next-Level Service Mindset at the Best in Pests. · As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more t ...

  • Select Physical Therapy

    Patient Service Specialist

    2 weeks ago

    Select Physical Therapy Colorado Springs, United States

    Overview: · Patient Service Specialist · Colorado Springs, CO · Job Description · When patients enter our centers in Colorado Springs, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll ma ...

  • Tek Experts

    Customer Service Specialist

    2 weeks ago

    Tek Experts Colorado Springs, United States

    Overview: · Were looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means youll build relationships with our partners and customers as the face of our clients youre not just a name o ...

  • Keysight Technologies

    Customer Service Specialist

    12 hours ago

    Keysight Technologies Colorado Springs, United States

    ** Customer Service Specialist** · Date: Apr 16, 2021 Country: United States State / Province: Colorado City: Colorado Springs Job Type: Regular Job ID: 40481 **Job Description** · At Keysight, we help companies address their toughest challenges with precision and confidence. W ...

  • USAA

    Specialist, Retirement Services

    3 days ago

    USAA Colorado Springs, CO, United States

    Why USAA? · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. As an Intermedi ...

  • Hertz

    Sales & Service Specialist

    3 weeks ago

    Hertz Colorado Springs, United States

    $18.35/hour starting pay rate · The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers · Ensur ...

  • PepsiCo

    Customer Service Merchandiser Specialist

    4 weeks ago

    PepsiCo Colorado Springs, United States

    The Customer Service Merchandiser Specialist (CSMS) is a full-time position that is responsible for merchandising Frito-Lay's complete line of quality products at local stores. As a CSMS, you will collaborate with a team that strives to grow our sales volume everywhere Frito-Lay ...

  • T. Rowe Price

    Specialist, Contact Center Services

    2 weeks ago

    T. Rowe Price Colorado Springs, United States

    There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do mat ...

  • Arapahoe County

    Judicial Services Case Specialist

    7 hours ago

    Arapahoe County Colorado Springs, United States

    Salary: $ $33.76 Hourly · Location : 80112, CO · Job Type: Full-time · Job Number: 05791 · Department: Community Resources Department · Opening Date: 06/06/2024 · Closing Date: 6/30/2024 11:59 PM Mountain · Description · The Judicial Services Case Specialist performs a var ...

  • Ace Handyman Services Colorado Springs

    Customer Service and Marketing Specialist

    2 weeks ago

    Ace Handyman Services Colorado Springs Colorado Springs, United States

    Job Description · Job DescriptionACE Handyman Services Colorado Springs is looking for someone that likes it when their life has opportunities for:Growth · Responsibility · Excellence · If that fits you, AND you have the following skills:Sales · Reliability · Marketing · Stop rea ...

  • Colorado Technical University

    Registrar Evaluation Service Specialist

    2 weeks ago

    Colorado Technical University Colorado Springs, United States

    Evaluate all potential credit-worthy documents as they arrive which includes, but is not limited to college/military transcripts, standardized assessments, documentation of experiential learning and professional certifications Counsel students on non Evaluation, Education, Valuat ...

  • Ace Handyman Services

    Customer Service and Marketing Specialist

    2 weeks ago

    Ace Handyman Services Colorado Springs, United States

    ACE Handyman Services Colorado Springs is looking for someone that likes it when their life has opportunities for: · Growth · Responsibility · Excellence · If that fits you, AND you have the following skills:Sales · Reliability · Marketing · Stop reading now, and please ap ...

  • Safelite

    Seasonal Auto Glass Repair Service Specialist

    2 weeks ago

    Safelite Colorado Springs, United States

    The Repair Specialist, which we hire year-round and seasonally, performs vehicle glass repairs whenever a glass replacement is not required. Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical exper ...

  • Randstad North America, Inc.

    Customer Service Specialist

    3 weeks ago

    Randstad North America, Inc. Colorado Springs, United States

    Join Our Colorado Springs Team as a Customer Service Rep Are you a Customer Service Wizard? Do you thrive on delivering top-notch service with a smile? Join us at the heart of Colorado Springs as a Service Coordinator and be a key player in our miss Customer Service, Customer Ser ...

  • Team Select Home Care

    People Services Specialist

    2 weeks ago

    Team Select Home Care Colorado Springs, United States

    Overview: · You can apply by texting TSC to 97211 · Now offering DailyPay Ask us about it · Are you looking for an exciting opportunity with an expanding home health care company? Are you eager to prove yourself, be valued and grow? It is in your best interest to apply and hea ...

  • Philips

    Customer Service Specialist

    2 weeks ago

    Philips Colorado Springs, United States

    Customer Service Specialist - Patient Support Social Media Engagement · Your role: · As a Customer Service Specialist-Social Media on the Patient Support Team, you will serve as the first point of contact for patient inquiries, primarily monitoring and replying to first-party s ...

  • Randstad

    Customer service specialist

    2 weeks ago

    Randstad Colorado Springs, United States

    Join Our Colorado Springs Team as a Customer Service Rep · Are you a Customer Service Wizard? Do you thrive on delivering top-notch service with a smile? Join us at the heart of Colorado Springs as a Service Coordinator and be a key player in our mission to provide stellar custo ...

  • Randstad

    customer service specialist

    3 weeks ago

    Randstad Colorado Springs, United States

    Randstad - JobID: customer-service-specialist_colorado-springs [Customer Service / Guest Service / Retail Sales] Immediate Openings for Customer Service positions. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you ...