Help Desk Team Lead - Athens, United States - CDW

CDW Athens, United States

2 weeks ago

Technology / Internet

Description

CDW is seeking a Lead Help Desk / Deskside Support Engineer for a contract opportunity in Athens, WI.

Job Type: Starting with 6 weeks, and likely to extend

Location: Athens, WI 54411

Pay Rate: $27-30/ hour (W2)

Salary: Market

This Lead Engineer will be the main point of contact for Help Desk Technicians for escalations.

Technical Support:

Provide frontline technical support to teachers, staff, and students for all technology-related issues.

Troubleshoot hardware and software problems on computers, tablets, interactive whiteboards, projectors, printers, and other technology devices.

Assist users with login credentials, email setup, and other account-related issues.

Respond to help desk tickets and resolve issues in a timely manner.

Maintenance and Repair:

Perform routine maintenance tasks on computers and peripherals to ensure optimal performance.

Diagnose and repair hardware and software failures, coordinating with vendors for warranty repairs when necessary.

Install, configure, and update software applications as needed.

Keep an inventory of technology assets and ensure they are properly maintained and accounted for.

Network Support:

Assist in the setup and configuration of network infrastructure, including switches, routers, wireless access points, and firewalls.

Monitor network performance and troubleshoot connectivity issues.

Ensure compliance with network security policies and procedures.

Training and Documentation:

Provide training sessions for teachers and staff on the use of technology tools and systems.

Create user guides and documentation for common technical procedures and troubleshooting steps.

Stay informed about new technologies and trends in educational technology to provide recommendations for improving technology integration in the classroom.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).

Previous experience providing technical support in an educational setting, preferably K-12.

Proficiency in troubleshooting hardware and software issues on Windows, macOS, and Chrome OS platforms.

Knowledge of networking principles and experience with network configuration and troubleshooting.

Strong problem-solving skills and ability to prioritize tasks in a fast-paced environment.

Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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