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    • IT Support Specialist - Atlanta - IST Management

    IST Management
    IST Management Atlanta

    2 weeks ago

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    Description

    Job Title: IT Support Specialist

    We are seeking a candidate to join our team at IST Management's corporate headquarters.

    About the Role:

    The IT Support Specialist is essential to our operations, focusing on swiftly resolving support issues and delivering high-quality support to both employees and external clients.

    Responsibilities:

    • Provide timely and precise technical support to employees and external clients with issues related to hardware, software, networking, and other computer-related technologies.
    • Install, configure, and maintain PC software and operating systems.
    • Maintain and provide technical support for audio-visual (AV) systems to ensure optimal performance and minimal downtime.
    • Assist and support live music events by managing and operating AV systems to deliver high-quality sound and visual experiences.
    • Diagnose and resolve hardware and software issues in person, remotely, and via phone.
    • Uphold the security and privacy of network and computer systems.
    • Conduct upgrades and maintenance tasks to ensure minimal disruption to operations.
    • Execute diagnostic tests and repair malfunctioning hardware and software.
    • Document technical processes, notes, and manuals in detail.
    • Keep accurate records/logs of repairs and fixes.
    • Proactively follow up with users to confirm the resolution of system issues.
    • Efficiently manage the IT inventory lifecycle, from procurement to disposal.

    Requirements:

    • An Associate's degree in Computer Science, Information Technology, or related field, or equivalent practical experience in IT support roles.
    • Proficient in diagnosing and troubleshooting various technical issues.
    • Exceptional problem-solving and communication skills.
    • Experience with remote desktop applications and help desk software preferred.
    • Understanding of Windows/MacOS operating systems, network security practices, and the use of tools, components, and peripheral accessories.
    • Professional certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), are a plus but not required.

    What We Offer:

    • A competitive compensation package.
    • A comprehensive benefits program.
    • The opportunity to work with a dynamic team.
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