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SoCalGas Jobs - San Dimas, United States - Socalgas
Description
Job Description:
SoCalGas is searching for Part Time Customer Service Representatives (CSR) who have a good command of the English language and are also fluent in Cantonese, Korean, Mandarin or Vietnamese.
The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.
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Demonstrates a learning attitude focused on innovation and continuous improvemen
Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serv
Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
Maintains knowledge of changing company policy and procedures
Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.
Naturally possesses a high energy level and demonstrates strong dependability
Embraces a strong work ethic and enjoys working in a fast paced and changing environment
Effectively promotes products and services that meet customer needs
Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situatio
Strives to provide a superior customer experience that focuses on first-call resolution
Has an overall positive presence in the communities that we serve
Job Requirements:
Successfully complete formal Customer Service Representative training
Ability to operate a computer and peripheral equipment
Previous customer contact experience
Qualify through a panel interview
Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
Must possess and maintain a valid California Driver's License with acceptable driving record
Fluent in English and one of the following languages – Cantonese, Korean, Mandarin or Vietnamese
Job Details:
Company:
SoCalGas
Vacancy Type:
PartTime
Job Location:
San Dimas, CA, US
Application Deadline:
N/A
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