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Huntington Beach

    Account Director - Huntington Beach, United States - FG|PG

    FG|PG
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    Description


    The Account Director position is responsible for maintaining excellent customer service for all company-assigned clients by utilizing in-depth knowledge of company services and programs, Account Management Department team members, and collaboration with required organizational resources.


    ROLES & RESPONSIBILITIES:
    Participate in client meetings with an account executive where relevant
    Interface directly with clients
    Schedule and attend turnover meetings
    Execute or direct the Account Coordinator in arranging onsite services (labor, electrical, drayage, etc.)
    Maintain up-to-date project information within the company's internal system (HubSpot, Google Workplace, and Airtable)
    Manage and request estimates, work orders, design requests, purchase orders, and other reports
    Manage and monitor jobs for profitability and budget
    Travel to show site, as necessary, as client ambassador and for oversight of project execution
    Maintain accurate records of labor and material charges
    Close out all jobs upon completion
    Prepare jobs for invoicing
    Provide feedback and counsel to account staff to meet quotas/objectives
    Conduct performance evaluation using key metrics
    Serve as the point of contact for customers in your portfolio
    Understand customer requirements and needs to offer suitable solutions for existing business
    Ensure the timely delivery of services and products to clients
    Resolve issues to maintain and strengthen customer trust
    Managing a team of Account Coordinators and overseeing their day-to-day management
    Producing proposals and presentations for customers to land new accounts
    Developing a comprehensive client plan for the account management team
    Proactively identifying the client's needs and business opportunities
    Liaising with other members of the business on existing accounts
    Building relationships with key personnel within client accounts to nurture trust
    Identify organic growth opportunities and position the company appropriately
    Meeting with senior management for business planning

    QUALIFICATIONS :
    Bachelor of Arts or Sciences degree in Business Administration, Communication, Marketing, or related fields
    A minimum of seven years of trade show, exhibit, and event management experience
    Read floor plans and 3D drawings
    Knowledge of fabrication and materials common to trade shows and the event industry

    LOCATION:
    Huntington Beach, CA

    TRAVEL REQUIREMENTS:
    This position may require more out-of-the-area and overnight travel.

    DIVERSITY COMMITMENT:


    FG|PG does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics (including pregnancy, childbirth, or related medical conditions).

    All employment is decided based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    #J-18808-Ljbffr


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