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    Server - Birmingham, United States - The Fennec

    The Fennec
    The Fennec Birmingham, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Server is responsible for taking the guests through the key phase of the Fennec's

    experience. As a Fennec Server, you will be assuming the role of tour guide,

    communicator, decision-maker, entertainer, and musician (at heart).

    PRIMARY RESPONSIBILITIES

    • Taking guests' orders.
    • Running food.
    • Handling cash & other forms of payment.
    • Making proficient sales transactions - using a point-of-sale system.
    • Properly checks I.D.s – for guests who appear to be under the legal drinking age.
    • Demonstrating responsible alcohol service.
    • Demonstrating impeccable product knowledge.
    • Suggestive selling - using proven techniques.
    • Answering questions - accurately and politely.
    • Satisfying any/all needs of the guests - regularly double checking back with guests
    • throughout their experience.
    • Maintaining a clean & organized station – including pre-bussing & table maintenance.
    • Performing opening, closing & side duties – setting up/breaking down station, refilling
    • condiments, etc.
    • Demonstrating knowledge of all table/station numbers.
    • Directing guests to areas & restrooms.
    • Creating memorable experiences.
    • Entertaining guests to create "Raving Fans."
    • This job description reflects the position's essential functions; it does not encompass all of
    • the tasks that may be assigned.

    REQUIREMENTS

    EXPERIENCE, EDUCATION, AND CERTIFICATIONS

    • High School diploma or equivalent.
    • Follows all food safety & sanitation procedures. In some regions, a food safety
    • certification program is required to be completed before being able to serve food or
    • alcohol, which may include a food handlers card .

    SKILLS

    • Remaining calm in a hectic, fast-paced atmosphere.
    • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
    • Displaying a positive and outwardly friendly attitude toward guests.

    PHYSICAL DEMANDS

    • Ability to move throughout the Fennec (standing, walking, kneeling, bending) for extended periods of time.
    • Ability to sit for extended periods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 20 pounds.
    • Ability to turn or twist body parts in a circular motion.
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

    ADDITIONAL REQUIREMENTS

    • Must be the minimum legal age to be employed. Being at least the legal minimum age is required to serve food & alcohol
    • Practicing all general safety standards.
    • Maintaining a well-groomed appearance ("having a plan").
    • Following all uniform guidelines.
    • Recycling products, where possible.
    • Maintaining The Fennec's core Values and Mission Statement.
    • The Fennec may cross-train the Server and the Busser positions. This "Server Assistant" may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.
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