Director, Customer Experience - Remote - U.S.

Only for registered members Remote - U.S., United States

1 month ago

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+ Define and lead Splice's end-to-end customer experience strategy ensuring alignment with company goals and creator needs.
+ Own the CX and Support roadmap driving initiatives that strengthen customer satisfaction retention and loyalty.
+ Build mentor and scale a high-performing customer experience organization setting standards for excellence across channels.
Director of Customer Experience is responsible for shaping elevating how customers interact with feel about Splice creating scalable systems best-in-class experiences. The ideal candidate has proven record designing high-performing support organizations implementing voice-of-customer frameworks driving measurable improvements in customer satisfaction retention loyalty.+
  • Define and lead Splice's end-to-end customer experience strategy ensuring alignment with company goals and creator needs.
  • Own the CX Support roadmap driving initiatives that strengthen customer satisfaction retention loyalty.
  • Build mentor scale a high-performing customer experience organization setting standards for excellence across channels.

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